Postman

Enterprise Customer Success Manager

United States

130k - 180k USD

Remote

Full Time

#Project Management

#Customer Success Management

#Strategic Account Planning

#Technical Acumen

Postman is looking for a Enterprise Customer Success Manager

Full Time Senior Remote United States Project Management Customer Success Management Strategic Account Planning Technical Acumen English Remote work

130k - 180k USD per year

Postman is the world's leading collaboration platform for API development. We help over 30 million developers and 500,000 organizations build better APIs faster. We are currently scaling our North American business and looking for passionate, experienced professionals to join our mission of connecting 100 million developers in an API-first world.

Role at a glance

We are seeking a Senior Enterprise Customer Success Manager to join our team on a full-time basis. This is a remote position based in the United States. You will be the primary strategist for a portfolio of enterprise accounts, ensuring our customers achieve their goals while driving long-term value through our platform.

Your impact

Strategic Account Planning: Partner with customers to develop and execute Joint Success Plans, while collaborating with our internal teams to deliver impactful workshops and training.
Proactive Portfolio Management: Monitor customer data to identify risks and opportunities, ensuring consistent engagement and platform utilization.
Value Realization: Conduct regular impact reviews with key decision-makers to demonstrate the value of our platform and identify new use cases for expansion.

What you'll need

Over 8 years of experience in Customer Success, specifically managing large enterprise accounts within the SaaS or developer tooling space.
Strong technical acumen with the ability to translate complex product features into clear business outcomes.
Proven expertise in strategic account planning and project management.
Excellent communication skills and the ability to build strong relationships with senior stakeholders.
A bachelor's degree in a field such as Computer Science, Engineering, Business, or Communications.
Fluency in English.

Perks and compensation

The salary range for this position is $130,000 to $180,000. We also provide a comprehensive benefits package to support your professional and personal well-being:

Remote work flexibility.
Competitive equity package.
Full medical coverage.
Unlimited PTO.
Monthly lunch stipend.
Wellness program with fitness reimbursements.
Donation-matching program.
Fun, collaborative team environment with frequent virtual team-building events.

Postman

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Company Size

501-1000

Markets

SaaS

Technology

API

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Enterprise Customer Success Manager at Postman