Enterprise Customer Success Analyst at Asksuite

At Asksuite, we are proud to be recognized as the world's leading chatbot platform for the hospitality and tourism industry for six consecutive years. Our omnichannel AI solution provides instant, multilingual support across various channels, allowing hotels to centralize their human interactions into one efficient interface. With a presence in over 80 countries and a diverse team of more than 150 professionals across seven nations, we foster a culture of continuous learning and growth. We have been honored as the best company in our tech segment by the Hotel Tech Awards and ranked as a top place to work by Great Place to Work in Santa Catarina. We are currently looking for a dedicated Enterprise Customer Success Analyst to join our team in Brazil on a full-time, on-site basis.

Key outcomes

• Build and maintain productive, friendly relationships to ensure our clients have an exceptional experience with our platform.
• Provide high-quality support to our national and international client base, with a specific focus on Spanish-speaking markets.
• Take a proactive approach to identify client needs, providing solutions that add value and exceed expectations.
• Lead alignment meetings to ensure clients are effectively utilizing our technology.
• Gather positive testimonials and success stories to support our marketing and sales initiatives.
• Manage contract renewals and implement strategies to reduce churn.
• Use data analysis to evaluate our customer success processes and propose meaningful improvements.
• Develop educational resources to help our clients achieve greater success.
• Communicate platform updates to clients and lead training sessions to ensure they stay informed about our latest features.

Requirements

• A completed or ongoing undergraduate degree in any field.
• Solid professional experience within the hospitality sector or in a Customer Success role at a SaaS company.
• Fluency in both Portuguese and Spanish.
• Availability to work a full 40-hour week.
• A results-oriented mindset with strong organizational skills.
• Resilience, curiosity, and the ability to solve problems quickly.
• Excellent verbal and written communication skills, including strong negotiation and persuasion abilities.

Preferred qualifications

• Previous experience working in a startup environment.
• Practical knowledge of social media and digital marketing strategies.
• Direct experience in hotel reservations, reception, or commercial departments.
• Prior experience specifically in a Customer Success role within the SaaS industry.

How to apply

If you are passionate about professional growth and thrive in a fast-paced, collaborative environment, we invite you to apply. Please submit your application to be considered for this opportunity to join our global team.