Enterprise Application Administrator at D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L. 

• System Administration: Administer and maintain enterprise applications such as NetSuite, Dayforce, Jira, Confluence, and others, ensuring optimal performance, security, and user accessibility.
• User Support: Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users.
• Integration Support: Assist in monitoring and maintaining integrations between systems using tools like Azure Functions and Data Factory. Support and escalate issues with data integrations where needed.
• Process Documentation: Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders.
• Data Management: Perform data imports, exports, and data maintenance tasks, ensuring accuracy and data integrity across systems.
• User Access Control: Manage user accounts, roles, and permissions, ensuring proper access control within all systems.
• Testing and Upgrades: Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors.
• Collaborate with Stakeholders: Work with BAs, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals.
• Incident Management: Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively.

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience).
• Experience: 1-3 years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Dayforce, Jira, or similar platforms.
• Technical Skills:
  • Familiarity with cloud-based applications and system administration.
  • Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript) is a plus.
  • Experience with integration tools like Boomi, Azure Functions, or Data Factory is desirable but not required.
• Problem Solving: Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Team Player: Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively.
• Adaptability: Willingness to learn new technologies and adapt to a fast-changing environment.

Preferred Qualifications:

• Experience administering multiple enterprise applications simultaneously.
• Basic understanding of data flows, data integrations, and troubleshooting integration issues.
• Experience working in an Agile environment or familiarity with ticketing systems like Jira.
• Knowledge of IT best practices related to security, data management, and system performance

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.