SupportYourApp
(English and Russian) Customer Support Consultant (İstanbul)
Remote
Full Time
#Customer Support
#Blockchain
#Customer Service
#CRM
#Analytical Skills
SupportYourApp is looking for a (English and Russian) Customer Support Consultant (İstanbul)
Full TimeMid-LevelRemoteTurkeyCustomer SupportBlockchainCustomer ServiceCRMAnalytical SkillsEnglishRussianRemote workWork life balance
We are looking for a dedicated Customer Support Consultant to join our team on a full-time, remote basis in Turkey. At SupportYourApp, we serve as a leading provider of secure technical and customer experience services for technology companies across the globe. Since 2010, we have grown into an industry leader with seven international hubs, supporting clients in over 30 countries and communicating in more than 60 languages. We pride ourselves on a people-first culture that prioritizes individual growth and a positive, inclusive work environment.
Responsibilities
- Deliver high-quality support to users in the blockchain sector through various channels, including email, chat, and phone.
- Cultivate strong, lasting relationships with our clients while consistently meeting team performance goals.
- Collaborate effectively with developers and internal departments to ensure you remain informed about our latest products and industry trends.
Requirements
- You must possess excellent proficiency in both English and Russian, with a minimum C1 level in speaking and writing.
- We require previous experience in a customer service role, supported by strong analytical and research skills.
- You should have a reliable personal computer with at least 8GB of RAM and a stable internet connection of at least 50 Mbps download and 40 Mbps upload.
- A professional background or interest in financial technology, payment processing, or experience using CRM systems is considered a significant advantage.
What we offer
- The flexibility to work remotely from your home office.
- A strong commitment to maintaining a healthy work-life balance.
- An inclusive and international team environment that encourages your professional development.
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