GeneDx

Engineering Technical Support Specialist

58k - 77k USD

Remote

Full Time

#Technology

#Management

#Process Improvement

#Automation

#Collaboration

GeneDx is looking for a Engineering Technical Support Specialist

Full Time Senior Remote Technology Management Process Improvement Automation Collaboration English Paid time off Medical insurance Dental insurance Vision insurance Life insurance 401k Remote work

58k - 77k USD per year

GeneDx is a leader in genomic testing and precision medicine, utilizing the world’s largest rare disease data sets to provide actionable health insights. We are looking for a Senior Engineering Technical Support Specialist to join our team in a fully remote capacity, helping us maintain the high standards of our clinical and technical services.

Responsibilities

Monitor and manage incoming support queues, ensuring all tickets are addressed according to established service level agreements.
Act as an Incident Commander during critical technical events, providing clear direction and documentation while facilitating retrospective discussions.
Analyze existing workflows to identify bottlenecks and collaborate with leadership to implement standardized process improvements.
Partner with our Product and Technology teams to design and deploy automation and self-service tools that reduce manual effort and boost productivity.
Foster cross-functional collaboration with Operations and Technology departments to provide effective solutions for unique technical challenges.

Must-haves

Strong organizational skills and the ability to manage multiple competing priorities effectively.
Excellent communication skills paired with a deep sense of empathy for our users.
Meticulous attention to detail and the ability to execute complex technical runbooks.
Proven ability to work both independently and as part of a highly collaborative team.
Fluency in English.

Nice-to-haves

Prior professional experience in software engineering.

Benefits

The budgeted salary range for this position is $58,080 to $77,440 USD.

Comprehensive medical, dental, and vision insurance.
Life insurance coverage.
401k retirement savings plan.
Paid time off.
Flexible remote work environment.

GeneDx

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Engineering Technical Support Specialist at GeneDx