Engineering Manager at Customer.io

I am Paul, the VP of Engineering at Customer.io. We are looking for an Engineering Manager to lead our Pipelines squad, a team dedicated to ensuring our platform remains a source of trusted, real-time data for marketers worldwide. Our company supports over 7,100 businesses by transforming behavioral data into relevant, timely communications, and we are looking for a leader to help us build high-scale, distributed systems that make data integration effortless for our users.

Responsibilities

• Lead and mentor a talented squad of engineers, providing direct coaching and support for backend, frontend, full-stack, and QA team members.
• Oversee the development of scalable, secure, and architecturally sound solutions while maintaining high standards for documentation, peer reviews, and production monitoring.
• Partner closely with Product Management and Design to align technical strategy with our business goals and market needs.
• Manage the full lifecycle of your team, including hiring, onboarding, and performance management.
• Foster an inclusive and collaborative environment that encourages accountability and high-quality delivery.

Must-haves

• At least three years of experience as an Engineering Manager within a SaaS environment.
• Deep understanding of cloud infrastructure, specifically GCP and AWS, and modern software architecture.
• Proficiency with the Go programming language.
• Strong communication skills and the ability to represent your team's technical decisions across the organization.
• Experience building and nurturing high-performing teams, with a track record of helping engineers grow into senior or staff-level roles.
• Availability to work within North or South American time zones.

Benefits

The salary range for this position is $152,000 to $205,000 USD, depending on experience and market adjustments.

• Unlimited vacation policy, with a recommendation of at least 20 days off per year.
• 16 weeks of paid parental leave.
• Comprehensive medical insurance with 100% of premiums covered for you and your dependents.
• 401k retirement plan with a 5% dollar-for-dollar match.
• Annual $1,500 healthy lifestyle budget and $2,000 professional development budget.
• Monthly remote work stipend of $250 and a $300 monthly allowance for coworking spaces.
• Initial $1,500 home office budget to ensure your workspace is ergonomic.
• One-month sabbatical after five years of service.