Engage Account Manager
65k - 75k USD
Remote
Full Time
#Marketing
#Account Management
#Marketing Campaigns
#CRM Systems
#Marketing Automation
#Project Management
PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.
Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.
About The Role:
The Engage Account Manager is a highly motivated and results-oriented member of our growing team at PayIt. As an Engage Account Manager, you play a pivotal role in developing and maintaining strong relationships with our outdoor clients, ensuring their satisfaction with our Engage CRM product and marketing engagement services, and driving overall outdoor customer engagement success. You will be responsible for managing a portfolio of clients, providing them with ongoing support, identifying and implementing marketing campaigns, and contributing to the development and execution of customer engagement strategies.
What You’ll Be Doing:
- Campaign Management:
- Develop and manage marketing campaigns for clients
- Track and analyze campaign results such as conversion rates, CAC and ROI
- Optimize campaigns to improve performance
- Overall CRM and Marketing Success:
- Contribute to the development and execution of client engagement strategies and overall improvement of the Engage CRM platform
- Identify and implement marketing initiatives that drive client growth and retention
- Stay up-to-date on marketing trends and best practices
- Client Implementation:
- Oversee the implementation and onboarding of new Outdoor clients to the PayIt Engage CRM
- Provide training and support to clients on using the PayIt platform
- Troubleshoot client issues and ensure they are using the platform to its full potential
- Client Support:
- Serve as the primary point of contact for assigned clients
- Develop and maintain strong relationships with clients
- Proactively identify and address client needs and concerns
- Manage client expectations and ensure their satisfaction with our products and services
- Other Duties As Assigned:
- Contribute to corporate marketing initiatives as it relates to the Outdoor Vertical
- Support client innovations and optimization initiatives
- Leverage customer and agency feedback to improve and evolve the Outdoors CORE and Engage CRM product offerings
What You’ll Need to Have:
- Bachelor's degree in marketing, business administration, or a related field
- 3+ years of experience in account management and marketing
- Proven track record of success in developing and maintaining client relationships
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Experience with marketing strategy development
- Experience with marketing automation tools (e.g., HubSpot, Pardot)
- Experience with CRM systems (e.g., Salesforce)
- Experience with project management tools (e.g., Asana, Jira)
- Passion and experience in the outdoor industry are a plus
Why Work For Us:
- Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
- You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
- People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
- We #payitforward with our corporate volunteer program, serving the communities where we work and live.
- Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.
What We Care About:
We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.
Commitment to Equal Opportunity
PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.
NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.
To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers’ alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.
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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt’s Business Code of Conduct and Information Security Policies.
