Endpoint Management Administrator at KnowBe4

We are KnowBe4, the creators of the world's largest platform for security awareness training and simulated phishing. Our tools help tens of thousands of organizations globally manage social engineering by empowering employees to make safer security decisions. We are proud to be recognized as a top workplace by Fortune and Glassdoor, and we foster a culture built on radical transparency, extreme ownership, and professional growth.

Responsibilities

• Lead the implementation and daily management of Windows devices within our Microsoft Intune environment.
• Maintain and enforce device policies and profiles in our MDM platforms to ensure all security updates, patches, and software deployments meet company standards.
• Partner with our Infosec team to align endpoint security strategies with our broader information security goals.
• Document system configurations and management processes to build a comprehensive internal knowledge base.
• Stay current on industry trends, emerging threats, and best practices to refine our device management tools and processes.
• Administer user access and authentication methods to keep operations secure and efficient.
• Evaluate our MDM infrastructure to recommend improvements in automation, functionality, and the overall user experience.
• Manage additional MDM platforms to oversee macOS devices via Jamf, as well as ChromeOS and Linux environments.
• Troubleshoot and resolve technical issues related to endpoints.
• Maintain an accurate inventory of all devices, ensuring assets are properly enrolled, tracked, and retired according to policy.
• Utilize Microsoft Entra ID, Active Directory, and Group Policy to support secure device management.
• Monitor and enforce compliance with regulatory standards across our server infrastructure.
• Collaborate with network and security teams to defend against threats and implement best practices.
• Develop automations for routine maintenance tasks to increase efficiency and minimize human error.

Must-haves

• At least 4 years of hands-on technical experience supporting production business environments.
• 3 to 5 years of experience in a system administration role.
• At least 3 years of experience working in a technical help desk environment.
• Microsoft 365 Certified: Endpoint Administrator Associate certification.
• Proven experience with MDM deployment and management solutions, specifically Jamf, Intune, and Google Workspace.
• Strong understanding of directory services including Microsoft Entra ID, Active Directory, and Google Workspace.
• Fluency in English.

Nice-to-haves

• ITIL certification.
• Microsoft Azure certifications, such as AZ-104 or AZ-103.
• Microsoft certifications like MCSE or MCSA.

Benefits

• 401k plan.
• Medical insurance.
• Paid time off.
• Tuition reimbursement.