Director, Website Operations at Alarm.com

Overview

Alarm.com is seeking a technically skilled Director of Website Operations to lead the next phase of our website operations. The ideal candidate will have a proven track record designing, implementing, and managing scalable, dynamic, and world-class websites. They should be adept at SEO, CSS, and HTML coding, and be well-versed in the latest content management systems such as Drupal, WordPress, and Craft. This role involves managing the work of a team of web developers and web designers while coordinating across teams and business units. Leadership skills are paramount.

Key Responsibilities

• Spearhead the development and execution of a strategic web presence plan, collaborating cross-functionally to assure website alignment with business objectives, content, and brand.
• Lead and manage the work of the web operations team, including web developers, web designers, and content managers.
• Design the website's content experience, crafting and implementing a comprehensive strategy that ensures SEO-optimized, accessible, and brand-aligned content, while collaborating with internal stakeholders and maintaining a robust quality assurance and maintenance process.
• Ensure the website is optimized for search engines, aiming to improve visibility and organic traffic.
• Oversee all daily website operations to drive optimal website performance and user experience through continuous monitoring, advanced analytics, and proactive action on traffic, load times, and engagement data.
• Implement innovative web technologies and design principles to foster an engaging and intuitive user experience.
• Use web analytics tools to track and analyze website performance and user behavior, using this data to inform strategic decisions and improvements.
• Collaborate with web developers and IT teams to handle technical aspects of the website, such as server management, code deployment, and troubleshooting technical issues.
• Develop and manage robust security protocols for the website.
• Monitor and adapt to legal and regulatory changes, ensuring adherence to ADA standards, privacy laws, industry standards, and best practices.
• Streamline content updates across databases and servers while meticulously planning and coordinating these updates with marketing, sales, and customer service.
• Integrate AI and other advanced technologies, enhancing website functionalities for greater user engagement.
• Collaborate on innovative digital projects, leveraging the latest technologies to expand and elevate the organization's digital presence and capabilities.
• Create thorough documentation in Confluence.
• Other duties as assigned

Qualifications

The ideal candidate will have a strong technical background, with extensive experience in website operations, content management systems, and SEO. They should also have a good understanding of web design and development principles and be able to lead projects effectively. The ability to manage multiple projects simultaneously and deliver high-quality work under tight deadlines is essential.

• A bachelor's degree in Computer Science, Information Technology, Web Development, or other relevant field. Master’s degree or MBA a plus.
• 10+ years of experience in web operations, web development, or a related field.
• Several years of experience in a leadership role, managing teams and projects.
• Strong technical knowledge of website infrastructure, website development, performance optimization, SEO, and security.
• Excellent communication, collaboration, and problem-solving skills.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected]

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