Director of Product at Close

Close is a bootstrapped, profitable, and fully remote organization dedicated to supercharging sales productivity for small, scaling businesses. Our team of approximately 90 individuals focuses on providing a modern, all-in-one, communication-centric CRM. We serve over 6,000 growing businesses, and our product development philosophy is heavily influenced by the Shape Up methodology. We prioritize deep, thoughtful work, operating in six-week cycles to ensure we ship impactful features on time. We are currently seeking a Director of Product to join our senior leadership team, reporting directly to our VP of Product and Engineering.

Key outcomes

• Lead customer development by deeply understanding user motivations and business contexts, while setting processes that ensure our entire product team remains customer-focused.
• Define and execute our product strategy and roadmap, balancing iterative improvements with creative new initiatives to drive business goals like Net Revenue Retention.
• Maintain a high standard for product quality, design, and functionality, ensuring our software feels modern and effectively solves real-world problems.
• Refine our product development processes to foster seamless collaboration between product, design, and engineering.
• Manage and mentor our Product Management and Product Design teams, including direct oversight of the Group Product Manager and Product Design Manager.
• Own the recruitment process for new product and design hires, ensuring we maintain a high bar for talent.
• Utilize data analysis and metrics to inform strategic decisions and objectively measure the success of product features.

Requirements

• Must reside in the United States.
• At least 3 years of experience in a product leadership or management role.
• A minimum of 6 years of experience shipping high-quality, successful products, ideally within a product-focused B2B SaaS environment.
• Strong analytical skills with the ability to dive deep into metrics to define success and inform strategy.
• A critical eye for design and a persistent drive to improve existing product features.
• Availability for occasional travel to meet with customers and participate in team meetups.

Compensation

We offer a competitive benefits package designed to support your wellbeing and long-term growth. Our benefits include:

• Medical, dental, and vision insurance with an HSA option.
• 401k matching at 6%.
• Dependent care FSA.
• Flexible hours and the choice between a standard 5-day work week or a 4-day work week at 80% pay.
• 5 weeks of paid time off, plus a winter holiday break and additional PTO for every year of tenure.
• A one-month paid sabbatical every 5 years.
• Paid parental leave.
• Professional development opportunities and profit sharing.

How to apply

We invite you to apply through our online portal. Our application process is designed to be equitable and unbiased, beginning with a few thoughtful questions that allow us to learn about your experience and communication style. Please answer these questions personally, as we value authentic human connection and do not use AI-generated applications. Regardless of the outcome, we will provide you with a timely update regarding your status.