Director of Product at Close

Close is a bootstrapped, profitable, and fully remote team of approximately 90 people dedicated to building a modern, all-in-one CRM that helps small businesses grow. We are looking for a Director of Product to lead our product development strategy, oversee our design and management teams, and ensure we continue delivering high-quality, impactful solutions for our 6,000+ customers.

Responsibilities

• Lead customer development by deeply understanding user motivations, analyzing market trends, and fostering a customer-centric culture across the product team.
• Own the product roadmap, defining the long-term vision while balancing iterative improvements with creative new initiatives to drive business goals.
• Maintain a high bar for product quality and design, ensuring our software feels modern and effectively solves real-world problems.
• Refine and evolve our Shape Up-inspired development process to ensure efficient, high-quality collaboration between product, design, and engineering.
• Manage and mentor the Product Management and Product Design teams, including direct oversight of the Group Product Manager and Product Design Manager.
• Lead recruitment efforts to grow our product and design teams with high-quality talent.

Must-haves

• Current residency in the United States.
• At least 3 years of experience in a product leadership or management role.
• A minimum of 6 years of experience shipping successful, high-quality products, ideally within a B2B SaaS environment.
• Strong analytical skills with the ability to use data to inform decisions and define success metrics.
• A critical eye for design and a passion for continuous product improvement.
• Willingness to travel occasionally for customer visits and team meetups.

Benefits

• 100% remote work environment.
• Flexible hours, with the option to work a 4-day or 5-day work week.
• 5 weeks of paid time off, plus a winter holiday break and additional tenure-based PTO.
• 1 month of paid sabbatical every 5 years.
• Paid parental leave.
• Medical, dental, and vision insurance with an HSA option.
• 401k matching at 6%.
• Dependent care FSA.
• Professional development opportunities.