Director of Product at Close

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Close

Director of Product

Remote

Full Time

#Product

#CRM

#SaaS

#Product Management

#Product Design

#Product Strategy

#Product Roadmap

#Data Analysis

#Customer Development

#Team Management

#Recruitment

#Analytics

Close is looking for a Director of Product

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Close is a bootstrapped, profitable, and fully remote team of approximately 90 people dedicated to building a modern, all-in-one CRM that helps small businesses grow. We are looking for a Director of Product to lead our product development strategy, oversee our design and management teams, and ensure we continue delivering high-quality, impactful solutions for our 6,000+ customers.

Responsibilities

  • Lead customer development by deeply understanding user motivations, analyzing market trends, and fostering a customer-centric culture across the product team.
  • Own the product roadmap, defining the long-term vision while balancing iterative improvements with creative new initiatives to drive business goals.
  • Maintain a high bar for product quality and design, ensuring our software feels modern and effectively solves real-world problems.
  • Refine and evolve our Shape Up-inspired development process to ensure efficient, high-quality collaboration between product, design, and engineering.
  • Manage and mentor the Product Management and Product Design teams, including direct oversight of the Group Product Manager and Product Design Manager.
  • Lead recruitment efforts to grow our product and design teams with high-quality talent.

Must-haves

  • Current residency in the United States.
  • At least 3 years of experience in a product leadership or management role.
  • A minimum of 6 years of experience shipping successful, high-quality products, ideally within a B2B SaaS environment.
  • Strong analytical skills with the ability to use data to inform decisions and define success metrics.
  • A critical eye for design and a passion for continuous product improvement.
  • Willingness to travel occasionally for customer visits and team meetups.

Benefits

  • 100% remote work environment.
  • Flexible hours, with the option to work a 4-day or 5-day work week.
  • 5 weeks of paid time off, plus a winter holiday break and additional tenure-based PTO.
  • 1 month of paid sabbatical every 5 years.
  • Paid parental leave.
  • Medical, dental, and vision insurance with an HSA option.
  • 401k matching at 6%.
  • Dependent care FSA.
  • Professional development opportunities.
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