Director of Product Operations at CitySwift

CitySwift is looking for a Director of Product Operations to join our rapidly growing team.

As the world's leading data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more, CitySwift is in accelerated growth mode with 100% YOY revenue growth and 150% growth in new customers in 2023.

CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 1 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.

At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth.

About the role

Reporting to the VP of Product, you will lead the charge in optimising our product operations to ensure seamless execution of our product roadmap. Your strategic vision, operational excellence, and ability to foster cross-functional collaboration will be key in driving the successful delivery of our products. Your work will be pivotal in transforming how millions interact with public transport.

Key responsibilities

• Manage a team of Product Managers and work closely with Engineering Managers to drive planning and delivery of product features
• Identify and implement best practices and process improvements to enhance product development efficiency and ability to deliver commercial through product-led growth. Focusing on areas such as:
• Feature Release management
• Sales & user enablement
• Value based pricing and assisting product marketing
• User Feedback and Usage Metrics
• Market mapping and product localisation requirements
• Facilitate effective communication and collaboration across internal and external stakeholders to ensure alignment on product initiatives.

Key skills

• 8+ years of experience in product, operations, product management, or a related role in the technology industry.
• Proven track record of successfully managing product operations and delivering complex products.
• Expert understanding of Product Management tools and processes and able to guide the organisation to adopt best practices.
• Self-driven and autonomous, thriving in environments where you can lead without constant direction.
• Exceptional communication and interpersonal skills, at ease leading both technical and non-technical discussions

We value, recognise and reward our people

• Competitive market salary
• Health and Life Insurance and matched pension schemes
• 25 days annual leave, with additional company days off throughout the year
• Flexible working hours and hybrid/remote working opportunities including Work Abroad Program
• Paid Sick, Maternity and paternity benefits
• Employee Assistance Programme (EAP), mental health and wellbeing supports
• Employee referral program with opportunity to earn up to €4,000 per referral
• Annual Service recognition benefits (Additional Annual leave and pension contributions)