At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.
We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.
The Director of Product Marketing at Mattermost will play a pivotal role in driving the GTM strategy for our platform and solutions. This role requires a strategic leader who can define product positioning, create compelling messaging, and collaborate with cross-functional teams to deliver measurable business outcomes. The ideal candidate will deeply understand our target markets, including defense, intelligence, and critical infrastructure enterprises, and will be passionate about helping customers achieve resilient, mission-critical communications.
Key Responsibilities:
Go-to-Market Strategy: Develop and execute the go-to-market strategy for Mattermost’s products and solutions, ensuring alignment with company revenue goals and growth objectives. Product Messaging and Positioning: Develop and iterate on a clear, compelling value proposition that connects with enterprise audiences, including champions, economic buyers, implementation partners, and internal audiences. Use value pillars, use cases, and concrete ROI to guide messaging. Ensure consistency across communications, collateral, and GTM programs. Sales and Partner Collateral: Work with internal content, design, sales enablement, and marketing teams, as well as external customers and partners, to translate product messaging and positioning into compelling sales and partner collateral. This includes first meeting decks, data sheets, competitor battlecards, web copy and pages, pricing and packaging materials, internal and external Q&As, business value references, and customer case studies. Support sales enablement and content teams to make collateral web-discoverable, current, and easy to find. Product Announcements and Launches: Collaborate closely with the Product and GTM teams, ecosystem partners, and PR firms to drive awareness and adoption. Focus on announcements and launches that showcase new value from our platform, evidenced by customer and partner success and endorsements. Lead briefings with analysts, key customers, the market, and internal organizations in both small and large groups. Market and Ecosystem Opportunity Review: Utilize insights from listening systems and customer, partner, and ecosystem data to work with product, engineering, and GTM organizations to identify market and ecosystem opportunities. Focus on competitive and partnership dynamics as inputs for product strategy, planning, road mapping, and pricing and packaging. Collaborate on pricing and packaging initiatives across product marketing, product, and sales. Market Insights: Conduct market research and gather competitive intelligence to inform product strategy and positioning. Sales Enablement: Create and deliver sales enablement materials, including playbooks, battle cards, customer case studies, and product presentations, to support the sales team in closing new logo ARR. Content Marketing: Partner with the content marketing team to develop product-focused content, including whitepapers, webinars, blogs, and video assets. Partner Alignment: Collaborate with strategic partners to align product marketing efforts and drive joint go-to-market initiatives. Customer Advocacy: Work with customer success to identify and develop customer advocates, capturing stories that demonstrate the value of Mattermost’s solutions in mission-critical use cases. Campaign Support: Collaborate with the growth marketing team to develop targeted campaigns that drive awareness and pipeline for specific solutions and industries. Acceleration of Enterprise New Logo Customer Journey: Partner with sales, sales enablement, sales engineering, marketing, product, and GTM teams to identify and clear bottlenecks in the enterprise new logo journey. Focus on stages from awareness to closing by uncovering root issues and developing talking points, collateral, and offers (e.g., white papers, workshops, architectural reviews) to increase conversion rates. Required Background/Skill:
8+ years of experience in product marketing, preferably in B2B and/or B2G software companies. Strong understanding of the public sector, defense, intelligence, and critical infrastructure markets. Proven experience developing go-to-market strategies for complex technical solutions. Exceptional storytelling and messaging skills with the ability to translate technical features into business benefits. Strong cross-functional collaboration skills, working closely with product management, sales, and marketing teams. Ability to manage multiple priorities in a fast-paced, high-growth environment. This role may require the candidate to obtain and maintain a U.S. security clearance in the future. As such, applicants must be U.S. citizens and eligible to obtain a U.S. government security clearance.Preferred Qualifications:
Experience marketing solutions on hyperscaler infrastructure. Understanding of key compliance and security frameworks relevant to government and defense sectors. Key Attributes:
Strategic Thinker: Ability to see the big picture while managing the tactical execution. Collaborative: Works well cross-functionally with product, sales and marketing. Data-Driven: Utilizes insights to inform and optimize strategies. Customer-Centric: Focuses on delivering value to target accounts. Mattermost is an EEO Employer, We are a remote-first, open-source company.
We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.
Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.
If you require accommodations during the interview process, please let us know—we’re happy to assist.
