Director of Product Management, CRM
Remote
Full Time
#Product
#Healthcare
#CRM
#Product Management
#Agile
#Jira
#Leadership
#Communication
#Problem Solving
#Market Research
#Competitive Analysis
#Data Analysis
At Trella Health, we are passionate and committed to our mission – empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team!
“What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other – we believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar – continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion – and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are!
Position Overview:
We're seeking a visionary Director of Product Management to lead our purpose-built CRM platform at Trella Health. This high-impact, hands-on role drives innovation and develops cutting-edge data and workflow solutions for post-acute business development. You will lead a small, dedicated team, shape product strategy, and work closely with engineering, design, QA, marketing, sales, and customer success teams to deliver exceptional Post Acute CRM/Workflow solutions. If you're passionate about leveraging data to enable better decisions in healthcare and eager to make a difference, join us in helping post-acute care providers deliver more care to the patients who need it!
Location: Remote – US (Preference to applicants located in Atlanta, GA; Nashville, TN; Philadelphia, PA; applicants in other remote locations will still be considered. Travel is required to customers, conferences, and our HQ in Atlanta, GA)
Reports to: Chief Product Officer
As a Product leader at Trella, you will:
- Develop and communicate a clear product vision and strategy for our CRM solution that aligns with Trella Health’s goals and market demands.
- Lead and mentor a small team, fostering a culture of innovation and continuous improvement. Provide oversight and coaching for product grooming, prioritizing work items, and building roadmaps.
- Collaborate with the Chief Product Officer, and other senior leaders to develop strategic initiatives and drive product strategy for the Marketscape CRM solution. Ensure that the product vision and strategy align with the customer needs, market demands, and broader goals of the entire product portfolio.
- Conduct market research, perform competitive analysis, and gather customer feedback to inform product decisions. Leverage product analytics to drive continuous product improvements.
- Lead the creation and prioritization of the product roadmap, ensuring alignment with business objectives and customer needs. Utilize data-driven insights to prioritize features and make informed trade-offs.
- Collaborate with engineering, design, and QA teams to develop and launch new features and products, ensuring timely delivery and high quality. Work closely with product teams to identify key opportunities and define success criteria.
- Engage with customers to understand their needs, workflows, and challenges, translating insights into actionable product requirements and features. Work with Sales and Customer Success teams to understand requirements, negotiate priorities, and ensure successful implementation of research programs.
- Optimize processes for feature prioritization, roadmap setting, and requirements gathering. Continuously seek and implement opportunities for process improvements.
- Set and monitor key performance metrics to define product success and market fit. Use user feedback to drive ongoing product enhancements and optimizations.
- Collaborate with external partners to understand requirements and ensure successful implementation of product initiatives.
This job might be a fit for you if you have:
- Minimum of 8 years of experience in a Product Management function, preferably within a healthcare workflow solutions company, with a focus on post-acute and value-based care and or transition care management.
- Minimum of 5 years of experience leading and developing product management practices and mentoring team members, with a desire to grow and scale the product management discipline at Trella.
- Hands-on management experience with proven leadership skills to coach and develop product managers while fostering a high-performing, collaborative team environment.
- Strong analytical and problem-solving skills with a solution-oriented mindset. Innate intellectual curiosity to understand the “why” behind user behaviors and data utilization.
- Excellent communication and documentation skills with high emotional intelligence (EQ) and strong executive presence. Ability to work independently and manage multiple projects simultaneously with a proactive approach to problem-solving.
- Experience in providing oversight and coaching for product grooming, prioritizing work items, building roadmaps, and utilizing collaborative tools. Extensive working knowledge of Agile development methodology and experience working collaboratively on Agile teams.
- Deep empathy for customer needs and a desire to engage directly with customers to develop market-leading products. Exposure to Human-Centered Design (HCD) techniques is a plus.
- Willingness and ability to collaborate to solve problems as needed, supporting the broader team and building strong relationships across Go-To-Market, Engineering, and Data Science teams.
- Experience with development and product workflow tools such as Jira and Aha! is highly preferred.
- Background in TCM, Post Acute, and Analytics in healthcare, especially post-acute care and referral management, is highly preferred.
About Trella Health:
Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty.
Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella:
- Over 700 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems
- Over 120 team members and growing
- Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn
- Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, Raleigh, and the Philippines
The Trellavator Experience:
At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion — and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more.
We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Unlimited PTO, along with flexible and remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are:
- Health, Dental, Vision & Voluntary Benefits
- Competitive Salary & Bonus Plans
- 401k Retirement Savings
- Unlimited PTO & 10 Paid Holidays
- Flexible Work Hours
- Equity Shares
- Paid Leave Programs
- Marketplace for discounted retail and entertainment
Equal Opportunity Employer
Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.
