Director of Platform Operations at Birdy Grey

At Birdy Grey, we started with a simple idea shared between two best friends: that celebrating a wedding should feel joyful and inclusive, not stressful or out of reach. Since 2017 we have grown from that first collection of affordable bridesmaid dresses into a brand that has dressed over a million people for their most meaningful days, all while staying true to our mission of making every role in the wedding party feel celebrated.

The opportunity

We are looking for a Director of Platform Operations who will shape how our digital commerce engine runs day to day and season after season. Reporting to the CTO, you will own the systems, processes, and merchandising decisions that turn our product vision into a smooth, high-converting experience for every customer. Your work will sit at the center of Merchandising, Creative, Marketing, Analytics, and Technology, giving you a direct hand in the growth targets that keep Birdy Grey moving forward in a fast-changing retail landscape.

A day in the life

• You begin by reviewing the latest traffic, funnel, and sales dashboards, spotting patterns in the data and turning those insights into clear next steps for the team.
• Mid-morning you might meet with Merchandising and Marketing to align on a seasonal plan, then translate that plan into optimized product listings, landing pages, and promotional content inside our CMS.
• In the afternoon you check in on new product launches, run QA on pages, and work with external vendors and internal specialists to keep every customer touchpoint polished and on schedule.

Who you are

You bring at least ten years of hands-on retail e-commerce and digital operations experience, ideally within a direct-to-consumer or startup environment, and you feel at home juggling product data, site performance, and cross-team projects at the same time. You have worked deeply with PLM, PIM, DAM, ERP, OMS, and CMS platforms, and you know how to translate business goals into detailed requirements that engineering teams can build. Strong command of Google Analytics, Looker, and A/B testing lets you turn numbers into action, while a collaborative spirit and clear communication style help you earn trust across every department. English fluency is essential, and any background in bridal or fashion is a welcome plus.

Why you'll love it here

We offer the chance to shape the operating model of a high-growth, women-founded company that is redefining a seventy-five-billion-dollar market. Eligible full-time team members receive 100 percent employer-covered medical, dental, and vision plans, a 401k with up to a four percent match, generous open paid time off, eleven paid holidays, a monthly wellness day and stipend, flexible hours, and a hybrid work model that balances autonomy with quarterly in-office connection. You will also enjoy an employee discount on our dresses and suits, three months of paid parental leave, and the satisfaction of building new processes inside an organization that is already recognized on the Inc. 5000 list and named among the best startups in Los Angeles.