Director of IT Infrastructure and Operations at Honor

At Honor, our mission is to expand the world’s capacity to care. Since our founding in 2014, we have grown into a Series E funded unicorn valued at over $1 billion, leading the largest home care network globally. By combining high-tech platforms with high-touch service, we are revolutionizing how society supports aging adults and their families. We are seeking a Director of IT Infrastructure and Operations to join our team on a full-time, remote basis. In this role, you will lead the evolution of our IT infrastructure, scaling our systems to support thousands of users while driving innovation through automation and AI, all while maintaining rigorous cybersecurity and HIPAA compliance standards.

Responsibilities

• Oversee the comprehensive IT infrastructure and application landscape for our corporate and franchise users, driving the transition toward a rationalized, cloud-based architecture.
• Define and execute infrastructure strategies, including the management of hundreds of SaaS applications and the development of standardized, managed IT solutions for our Home Instead franchise network.
• Lead, recruit, and mentor a high-performing team of technical project managers, system administrators, and support staff to ensure operational excellence, cost efficiency, and superior service level agreements.

Requirements

We are looking for a strategic leader with extensive experience in healthcare or related industries, specifically regarding HIPAA-compliant environments. You should have a proven track record of managing complex IT architectures, including cloud infrastructure, user identity, and procurement. Key qualifications include:

• Demonstrated success in leading infrastructure transformations and multiple SaaS migrations.
• Strong program management skills with the ability to prioritize across multiple workstreams, deadlines, and resources.
• Expertise in vendor management, contract negotiations, and procurement processes.
• A customer-obsessed mindset with a focus on change management, stakeholder engagement, and the ability to communicate progress effectively to senior leadership.
• Experience or interest in exploring emerging technologies, such as AI and business process automation, to improve operational efficiency.

What we offer

The hiring salary range for this position is $215,000 to $250,000 USD. As a remote-first company, we determine pay based on national averages and individual qualifications. Our total rewards package includes:

• Generous equity packages that scale with your position and responsibilities.
• A 401k plan with an employer match of up to 4%.
• Comprehensive medical, dental, and vision insurance, including zero-cost plans for employees.
• Employer-paid life insurance, short-term disability, and long-term disability coverage.
• A robust time-off program, wellness initiatives, mental health benefits, and an employee discount program.