Director of Infrastructure and Operations at Axle

(ID: 2024-7795)

Axle Informatics is a scientific research and information technology company that offers innovative computer services, informatics, and bioresearch solutions to research centers and healthcare organizations around the globe. With experts in software engineering, bioinformatics, molecular research, and program management, we focus on developing and applying technological tools and scientific techniques to empower the world of research. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

We are looking for a Director of Infrastructure and Operations to work onsite in our North Bethesda location.

Benefits We Offer:

• 100% Medical, Dental & Vision Coverage for Employees
• Paid Time Off and Paid Holidays
• 401K match up to 5%
• Educational Benefits for Career Growth
• Employee Referral Bonus
• Flexible Spending Accounts:
  • Healthcare (FSA)
  • Parking Reimbursement Account (PRK)
  • Dependent Care Assistant Program (DCAP)
  • Transportation Reimbursement Account (TRN)

Responsibilities:

• Provide on-site in-person support for team, client and corporate meetings 
• Supervise a team of 15-20 systems engineers and subject matter experts; recruit, hire, mentor, and manage personnel with diverse technical skill sets.
• Lead cross functional teams specializing in server administration (Linux, Mac, and Windows), cloud services, web and application hosting, storage, backup and recovery, desktop engineering, and systems administration.
• Analyze infrastructure support needs, evaluate technical solutions, and apply industry best practices to provide responsive and effective solutions that align with customer goals and mission.
• Work with multiple stakeholders to identify, recommend, develop, implement, and support cost-effective technology solutions to operations challenges.
• Develop, implement, communicate, and enforce IT policies, procedures, and process improvements.
• Establish guidelines to monitor systems performance and ensure service stability; track progress and report on status of systems operations as well as infrastructure capacity, integrity, and availability.
• Create, implement, manage, and maintain the disaster recovery/ continuity of operations program (DR/COOP).
• Monitor physical inventory levels and virtual capacity; recommend purchases of equipment and supplies as needed to meet operational requirements and maintain agreed upon standby levels.
• Raise issues and exceptions; follow-through to resolution.
• Devise clear risk mitigation strategy and engage appropriate stakeholders.
• Research emerging trends and new technologies to identify potential improvements; develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Ensure the efficient utilization of IT resources, personnel, and equipment.
• Manage on-call rotation and infrastructure maintenance schedules.

 Qualifications: 

• Bachelor’s degree in Computer Science, Information Systems, or other related business, scientific, or technical discipline.
• 7+ years managing enterprise IT operations in a complex, research-based environment.
• 4+ years direct supervisory experience.
• Past experience in Federal Civilian / Health / Bio-Sciences Research space a big plus.
• Past experience with weekly/monthly corporate presentations to C-level executives.
• Experience with hardware and software for networking; distributed computing; virtualization; large-scale, high-performance storage systems; databases; telephony; and cloud computing.
• Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving.
• Outstanding leadership, team building, and consensus building skills across diverse skill sets and stakeholder perspectives.
• Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.
• Able to communicate effectively and confidently – in writing and presentations – complex topics and procedures with team members and all levels of customer stakeholders.
• Strong ITSM background to include ITIL v4 Foundation certification, intermediate qualifications, and/or experience applying ITIL-based practices.
• Traditional and/or agile project management experience and certifications such as CompTIA Project +; PMI CAPM, PMP, ACP; or Certified ScrumMaster (CSM).
• Experience implementing DevOps / Continuous Integration / Continuous Delivery environments.
• Experience with cloud solutions such as Amazon Web Services (AWS) and Microsoft Azure.

Disclaimer:The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.

The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: [email protected]

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.