Director of Implementation
Remote
Full Time
#Healthcare
#Data Solutions
#CRM
#Salesforce
#Jira
#EHR
At Trella Health, we are passionate and committed to our mission – empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team!
“What is a Trellavator?” you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other – we believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar – continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion – and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are!
Position Overview:
We are seeking a Director of Implementation to lead and elevate our Implementation Services team. In this role, you’ll oversee the strategy and execution of onboarding new customers to the Marketscape Platform while driving ongoing education to empower our user base. You’ll lead a team of consultants and trainers who deliver exceptional customer experiences, leveraging deep healthcare domain expertise and technical acumen to support our data products and CRM solutions. Our data products, Insights and Strategy, require the team to have deep healthcare domain knowledge. Our CRM product integrates with several EHR solutions, requiring the team to facilitate technical discussions with confidence.
Our customers range from small teams to enterprise-level organizations with over 1,000 users. Your ability to define scalable service offerings and tailor implementations to each customer segment will directly impact Trella’s customer acquisition and satisfaction.
Location: Remote - US (Preference to applicants located in GA, TN, SC, NC, FL, TX & PA)
Reports to: Chief Product Officer
As Director of Implementation at Trella, you will:
- Oversee the delivery of customer implementations that provide best practice guidance, solution configurations, and learning experiences that allow customers to achieve their desired outcome from our solution.
- Architect and execute a curriculum development strategy that includes multimedia, multichannel content, virtual instructor training, eLearning modules, and microlearning videos.
- Build, manage, and grow a high-performing Implementation Services team that consistently meets and exceeds quarterly goals and targets.
- Establish and maintain executive-level relationships with key clients to ensure alignment and satisfaction.
- Partner with the Customer Success team to proactively engage at-risk customers and implement risk mitigation strategies.
- Collaborate with the Sales team to refine our implementation approach and scope projects for enterprise clients.
- Work closely with Product Management and Product Marketing teams to deliver internal enablement resources for Trella employees.
This job might be a fit for you if you have:
- Prior experience in the Post-Acute Care, EHR, or healthcare tech industry is required.
- 3-5 years experience leading a software implementation team for a solution that integrates with other solutions.
- Experiencing using tools such as Salesforce, Jira, Baton, or similar platforms.
- Experience in talent development and scaling teams/organizations.
- Expertise in designing implementation approaches that incorporate various educational strategies based on customer needs.
- Exceptional facilitation skills with the ability to listen carefully to customer needs, understand their challenges, and deliver actionable solutions.
- Ability to thrive in a changing and fast-moving environment.
- Ability to travel 10-20% for company initiatives and customer delivery.
- Bachelor’s degree or equivalent years of experience.
About Trella Health:
Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty.
Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella:
- Over 800 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems
- Over 120 team members and growing
- Recognized as one of Modern Healthcare’s “Best Places to Work” in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn
- Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, Raleigh, and the Philippines
The Trellavator Experience:
At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion — and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more.
We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are:
- Health, Dental, Vision & Voluntary Benefits
- Competitive Salary & Bonus Plans
- 401k Retirement Savings
- Unlimited PTO & 10 Paid Holidays
- Flexible Work Hours
- Equity Shares
- Paid Leave Programs
- Marketplace for discounted retail and entertainment
Equal Opportunity Employer
Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.
