Director of Engineering, Operations at Loop

Loop is on a mission to transform the post-purchase experience, turning the often-frustrating process of returns into a moment that builds genuine loyalty between consumers and brands. As we scale our business and refine our infrastructure, we are looking for a Director of Engineering, Operations to help guide our teams through this next phase of growth. We prioritize empathy and wellbeing, and we are looking for a leader who values human connection as much as technical excellence. Whether you choose to work from our state-of-the-art office in Columbus, Ohio, or join us remotely from anywhere in the United States or Canada, you will play a vital role in shaping the future of commerce.

What you'll be doing

• Lead and manage our Platform and DevOps teams, providing the strategic direction and engineering guidance necessary to meet our short and long-term business goals.
• Drive the success of our infrastructure by developing tools and capabilities that prioritize deployment speed, system reliability, and overall performance.
• Collaborate across the organization to reduce friction in our build, test, and deploy processes while maturing our systems to support scale, elasticity, and security.

What you'll bring

To be successful in this role, you should possess a strong background in engineering leadership and a passion for building resilient systems. We are looking for the following qualifications:

• Over 7 years of experience in engineering, infrastructure, or DevOps roles, with at least 5 years spent in a leadership or management capacity.
• Deep technical expertise with AWS, Docker, Kubernetes, CircleCI, ArgoCD, Datadog, PagerDuty, Aurora, and DynamoDB.
• A proven track record of managing high-scale transactional systems, including experience with event-driven architecture, serverless microservices, and breaking down monolithic applications.
• Experience working within a startup environment and navigating the challenges of rapid growth.
• Strong communication skills in English, with the ability to negotiate with stakeholders and lead teams through complex technical transitions.
• A collaborative mindset that balances consensus with the ability to make decisive actions, all while fostering a culture of continuous improvement.

What you'll get

We are committed to building a supportive work environment where you can grow your career and make a lasting impact. As a member of our team, you will receive:

• The flexibility of remote work, allowing you to contribute from wherever you are most productive.
• The opportunity to work in a culture that values being a human first, prioritizing your wellbeing and professional development.
• The trust and autonomy to shape your role and influence the future of the e-commerce industry.