Director, Information Technology at Kargo

At Kargo, we bridge the gap between the world's most prominent brands, retailers, and premium publishers through cutting-edge technology and creative advertising formats. Since our founding in 2003, we have grown into a global organization headquartered in New York, driven by a commitment to innovation and the unique talents of our team members. We believe that our strength lies in our diversity, and we are proud to be an equal opportunity employer that celebrates individual differences and fosters an inclusive environment for all.

About the Role

We are looking for a proactive Director of Information Technology to join us on a full-time basis. This is a vital leadership position where you will oversee our internal technology landscape, with a specific emphasis on managing our helpdesk and ensuring seamless in-office IT operations. We need a hands-on, service-oriented leader who can balance high-level strategic infrastructure planning with the daily technical needs of our growing team.

Key Responsibilities

• Lead and mentor our internal IT team, focusing on helpdesk operations, user support, and efficient issue resolution.
• Maintain and optimize our office infrastructure, including networking, audio-visual equipment, and video conferencing systems.
• Manage our technology ecosystem, including software licensing, hardware procurement, vendor relationships, and the implementation of new tools to boost internal efficiency.

Requirements

To be successful in this role, you should bring a strong technical background and a passion for supporting end users. Our requirements include:

• At least 8 years of progressive experience in IT, with a minimum of 3 years in a managerial or director-level capacity.
• Deep expertise in managing helpdesk operations and desktop support within a hybrid or distributed work environment.
• Proficiency with cloud services and platforms such as Google Workspace, Okta, MDM, and various SaaS solutions.
• Solid experience supporting macOS and enterprise-level office infrastructure.
• Strong communication skills and a proven ability to lead cross-functional projects and manage vendor partnerships.

Location

This position is based in New York, NY, and requires a hybrid work schedule with 4 days in the office.

Compensation and Benefits

We offer a competitive salary range of $130,000.00 to $170,000.00 (on-target earnings). In addition to our compensation package, we provide the following benefit:

• Hybrid work flexibility.