Director, Information Technology at Kargo

Kargo unites the world's leading brands, retailers and premium publishers across screens using innovative technology and advanced creative ad formats. At Kargo, we're all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member exceptional makes our company special. Kargo believes differences should be celebrated and is committed to diversity in the workplace. As an Equal Opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Founded in 2003, Kargo is a global company headquartered in New York with offices around the world.

Title: 

Job Type: Full-time; 4 Days In Office

Job Location: New York, NY

Salary Range: $130,000.00 - $170,000.00 (On Target Earning)

The Opportunity

Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. This role requires a technically adept and service oriented leader with 8+ years of IT experience, including 3+ years in a managerial or director level role. The ideal candidate is hands on, thrives in a fast paced environment, and excels at balancing strategic infrastructure planning with day to day technical support. If you’re passionate about building reliable systems, supporting end users, and keeping teams productive, this is your opportunity to make an impact at scale.

The Daily To-Do

•   Lead and manage the internal IT team, with a focus on helpdesk operations, user support, and issue resolution.
•   Oversee and maintain all in office technical systems including networking, AV equipment, video conferencing tools, and office infrastructure.
•   Develop and implement IT policies, procedures, and best practices to ensure system reliability, data security, and compliance.
•   Collaborate with cross functional teams including Engineering, HR, and Facilities to support onboarding, offboarding, and ongoing technical needs.
•   Manage software licenses, inventory, device procurement, and vendor relationships.
•   Evaluate and implement new tools to improve internal efficiency and user experience.
•   Provide tier 3 escalation support and ensure service level expectations are met.
•   Prepare and manage the IT department budget, including forecasting future technology needs.

Qualifications

•   8+ years of progressive IT experience, with at least 3 years in a leadership capacity.
•   Strong expertise in managing helpdesk operations and desktop support in a hybrid or distributed office model.
•   Solid understanding of networking, cloud services (Google Workspace, Okta, MDM, SaaS platforms), and office infrastructure.
•   Experience supporting macOS, Windows, and mobile devices in an enterprise environment.
•   Proven ability to lead teams, manage vendors, and oversee cross functional IT projects.
•   Excellent troubleshooting, communication, and customer service skills.
•   Demonstrated ability to build scalable, secure, and user friendly IT environments.

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