DevOps Manager at Higher Logic

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead a team of engineers and foster development through hiring, coaching, mentoring, and hands-on collaboration.
• Champion for DevOps principles, practices, and adoption across Engineering.
• Collaboratively manage the backlog, either for their own team or for the whole department in conjunction with peer team leads and functional leader.
• Responsible for working agreement (and schedule) for teammates, including time off and on-call rotation.
• Manage and monitor our cloud infrastructure and systems.
• Design, build and maintain the backend management systems that control our network of customer instances.
• Troubleshoot problems and malfunctions with the hosted service.
• Design and configure continuous integration and deployment pipelines for on-premises and cloud applications.
• Work with Developers and Support to continuously improve uptime of hosted service.
• Collaborate, coordinate, and support the InfoSec team to ensure compliance with the Higher Logic ISO 27001 Information System Management System policies in support of maintenance of our SOC2 Type 2 certification.
• Build and improve Infrastructure dashboards to promote visibility throughout the organization.
• Share on-call responsibilities with the rest of the team.
• Establish a culture of high velocity, transparency, and continuous improvement.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned

KNOWLEDGE AND ABILITIES REQUIRED:

• Ability to serve as a servant leader to guide the team to maximize its capabilities.
• Prior experience in the architecture of distributed fault tolerant systems.
• Experience with a scripting language (PHP Laravel, Python, Bash, etc).
• Solid understanding of web-centric server-side technology like nginx, PHP, HAproxy, as well as containers and microservices.
• Demonstrated server-management skills, especially managing a fleet of Linux servers at scale.
• Deep understanding of internet concepts (TCP/IP, HTTP, databases, caching, load balancing).
• Demonstrated ability to design, deliver, and operate software applications and cloud infrastructure in an agile environment.
• Able to envision project goals, architectural solutions, clearly communicate requirements and focus on details and tasks to ensure successful implementation while partnering with software development teams.
• Expert knowledge of Linux, particularly Ubuntu.
• Experience with Amazon Web Services (AWS), particularly EC2, S3, IAM.
• High-scale database experience, preferably with MySQL.
• Effectively use data and technology to drive process improvements.
• Knowledgeable in Agile and DevOps software development philosophy, methodologies, practices, and procedures.
• Familiarity and experience with Continuous Integration/Continuous Delivery (CI/CD) concepts.
• Experience and knowledge with automation concepts and tools.

EXPERIENCE DESIRED:

• Minimum of five years’ experience in a management role within a software development or operations organization.
• Minimum of seven years combined experience in software development with a scripting language like PHP, Python, or Bash.
• Minimum of two years’ experience working in a leadership role within a software development organization using cloud technology.
• Minimum of two years’ experience working in a leadership role at an organization using DevOps principles and practices.

SUPERVISORY RESPONSIBILITY:

• Manage a team of DevOps / Platform Engineers.
• Directs the work of assigned team(s) to meet expectations.
• Coordinate with other Engineering managers as well as Information Security and Compliance in the planning and delivery of the platform services.
• Oversee the identification, prioritization, and resolution of technical debt and risk management issues for platform components.
• Responsible for the availability of the platform. This may require availability for issues that arise outside of normal working hours.