Device Management Engineer at JD Sports

Are you ready to bring your technical expertise to a global leader in sports fashion and retail? We are looking for a logical and passionate professional to join our rapidly expanding team at The JD Group, an omnichannel powerhouse operating over 3,400 stores across 30 markets. If you are eager to help us maintain our status as a digital leader while supporting a workforce of over 60,000 colleagues, we would love to hear from you.

What you bring

As a Senior Device Management Engineer, you will serve as a vital escalation point for our Service Desk and take ownership of the administration of our enterprise estate, which encompasses over 12,000 devices. This full-time, on-site role is based in Bury, BL9 8RR, and requires a dedicated professional to manage our technology infrastructure through project work and daily service requests. Your core responsibilities will include:

• Acting as the primary point of contact for escalated device incidents while collaborating with vendors and internal teams to drive resolutions.
• Managing the central administration of devices, including application deployment, group policy, and anti-virus systems.
• Overseeing the lifecycle of operating system images and packaging enterprise applications to ensure they meet our security standards.

Requirements

To succeed in this role, you should possess a strong background in managing enterprise devices, whether they are Microsoft, Android, or Apple platforms. You must be proficient with centralized management tools like SCCM, MECM, Jamf, or Soti, and have a solid grasp of mobile device management solutions. We are looking for someone with a deep understanding of networking concepts, such as DNS and DHCP, as well as experience supporting Office 365. You should be comfortable working within an ITIL environment and demonstrate excellent problem-solving skills, the ability to prioritize tasks under pressure, and the interpersonal communication skills necessary to engage with a diverse range of stakeholders. A commitment to professional growth and an analytical mindset are essential for this position.

What we offer

We recognize that our employees are the driving force behind our success, and we are committed to providing a supportive and inclusive workplace culture where everyone can thrive. We offer a range of benefits designed to support your personal and professional well-being:

• Incremental holiday allowance.
• Staff discounts on qualifying purchases across our group retail stores and online platforms.
• Access to an exclusive colleague bike discount scheme.
• Discounted gym memberships.
• Ongoing opportunities for personal development, including access to apprenticeships and accredited qualifications.

How to Apply

If you are excited about the prospect of joining our team, please click the Apply Now button to submit your application. We carefully review every submission, so please note that if you do not hear from us within two weeks, your application was not successful on this occasion. Candidates who align with our requirements will be invited for an initial meeting with our talent team, followed by an interview with the hiring manager for those who are shortlisted. We look forward to reviewing your application.