(Deutsch & Englisch) Kundenservice-Berater (Makati) at SupportYourApp

We are SupportYourApp, a global leader in premium outsourcing and support-as-a-service. Since 2010, we have partnered with IT companies across more than 30 countries to provide expert support in over 60 languages. We are currently looking for a Customer Service Consultant to join our team and help us deliver world-class experiences to our partners.

Responsibilities

• Provide exceptional support to customers through phone, chat, and email.
• Cultivate positive, long-term relationships with our clients.
• Consistently meet performance KPIs and maintain high standards of customer satisfaction.
• Stay informed about the latest technological trends and product updates.
• Handle confidential customer information with care and security.
• Collaborate effectively with developers and various departments within our partner IT organizations.

Must-haves

• Fluency in German at a C1 level or higher, both written and spoken.
• Proficiency in English at a B2 level.
• Previous experience in a customer service role.
• Strong analytical and problem-solving abilities.
• A positive, proactive, and responsible mindset.
• A personal computer with at least 8 GB of RAM and a stable internet connection of at least 50 Mbit/s download and 40 Mbit/s upload.

Nice-to-haves

• Prior experience in technical support.
• Familiarity with CRM systems.

Benefits

• Full remote work flexibility.
• Compensation paid in USD.
• Comprehensive paid training and onboarding period.
• Opportunities for professional growth within an inclusive, international environment.
• Referral bonuses for bringing new talent to the team.
• A supportive management team focused on your long-term success and work-life balance.
• Access to resources for self-development.