Desktop Technician at Revenue Enterprises

We are looking for a Senior Desktop Technician to join our team in a full-time, hybrid capacity. At Revenue Enterprises, we operate a specialized customer service contact center dedicated to supporting the revenue cycle and patient service needs of our healthcare clients. We are a family-owned business with over 20 years of consistent growth, and we pride ourselves on being an award-winning workplace that values every team member. If you are passionate about technology and want to contribute to our mission of improving healthcare, we would love to have you on board.

Responsibilities

• Manage our fleet of over 200 workstations by overseeing hardware inventory, forecasting equipment needs based on lifecycle data, and coordinating logistics for provisioning and replacements.
• Act as a Tier 2/3 escalation point to resolve complex technical issues, mentor junior staff, and identify opportunities to automate processes or improve resolution rates.
• Ensure our infrastructure remains compliant and audit-ready by maintaining detailed documentation for SOC2 and HIPAA standards and supporting our IT scorecard initiatives.

Requirements

To be successful in this role, you should possess the following qualifications and skills:

• At least 5 years of experience in endpoint support, with a minimum of 2 years in a senior or lead position.
• Deep technical proficiency in Windows 10, Microsoft 365, Active Directory, and hardware troubleshooting.
• Hands-on experience with Intune, MDM solutions, and ITSM platforms like ServiceDesk Plus.
• Strong organizational skills with a proven ability to manage large endpoint fleets and maintain precise documentation.
• Relevant industry certifications such as CompTIA A+, Network+, or ITIL Foundation.
• Excellent communication skills and the ability to work onsite at our headquarters as part of our hybrid schedule.

What we offer

We provide a competitive starting salary range of $58,000 to $65,000 per year, depending on your prior experience. In addition to our collaborative and supportive company culture, we offer the following benefits:

• A flexible hybrid work arrangement.
• Opportunities for professional growth through our internal promotion program.
• Participation in our competitive pay and incentive programs.