P
Pracyva
Desktop Support Engineer
On-site
Contractor
#Technology
#Active Directory
#Exchange
#Windows 10
#Mac
#Linux OS
#Microsoft Office
#Customer Support
Pracyva is looking for a Desktop Support Engineer
ContractorSeniorOn-siteUnited KingdomTechnologyActive DirectoryExchangeWindows 10MacLinux OSMicrosoft OfficeCustomer SupportEnglish
Pracyva Limited is seeking a Senior Desktop Support Engineer to join our team in Cambridge, UK. This is a contract-to-hire opportunity, starting with an initial six-month contract, where you will serve as a key technical resource for our executive group.
Responsibilities
- Provide high-level desktop, laptop, and remote support for executive team members, including equipment deployment and replacement.
- Manage and prioritize support tickets using the ServiceNow platform, ensuring timely resolution and clear communication.
- Oversee desktop support resources to ensure all service level agreements are met.
- Develop and enforce technical standards and procedures for remote and desk-side support.
- Coach team members by setting performance expectations and providing ongoing feedback.
- Maintain a comprehensive knowledge database of technical issues and trends.
- Troubleshoot complex hardware, software, and peripheral issues across PC, Mac, and mobile devices.
- Act as the primary point of contact for IT queries, ensuring a professional and responsive experience for all users.
Must-haves
- At least 5 years of experience in service desk or desk-side support roles.
- Advanced technical proficiency in Windows 10, Mac OS, and Linux (Ubuntu/CentOS).
- Expertise in Active Directory and Exchange console management.
- Strong experience supporting VIPs or executive-level users.
- Proficiency with Microsoft Office, including deep knowledge of Outlook 365 and calendaring.
- Experience with remote support tools such as Bomgar.
- Excellent communication skills in English, with the ability to explain technical concepts to various stakeholders.
- A degree or diploma in a relevant field of study.
Nice-to-haves
- Relevant certifications such as MCP, MSCE, MSCA, HDI CSS, or Cisco.
- Working knowledge of ITIL frameworks, specifically regarding incident, problem, and change management.
Benefits
- Competitive day rate of £90 to £100 per day.
- Opportunity for a permanent position following the initial six-month contract.
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