Desktop Support Engineer at Inizio

At Inizio, we support our clients through the complex journey of clinical development and commercialization by blending scientific expertise, market intelligence, and advanced technology. As a growing global team of 11,700 professionals, we generate $1.5 billion in revenue and partner with the world’s leading health and life sciences organizations. We are deeply committed to fostering an inclusive environment where diversity is celebrated and every team member is empowered to experiment, learn, and grow. We invite you to join our team in Poland, where you will play a vital role in our mission to transform healthcare and improve lives.

What you'll be doing

• You will provide comprehensive hardware and software support to our users, managing both remote and on-site requests to ensure seamless operations.
• You will oversee the full lifecycle of end-user devices, including imaging, software deployment, provisioning for new hires, and deprovisioning during offboarding.
• You will manage our IT support ticketing queue, ensuring that all incidents are prioritized and resolved in alignment with our service level agreements.

What you'll bring

To succeed in this role, you should possess a strong background in senior-level desktop support and a passion for delivering excellent customer service. We are looking for someone who thrives on collaboration and brings a proactive approach to problem-solving and process improvement.

Your technical toolkit should include:

• Extensive experience supporting Windows 10 and O365 environments.
• A solid understanding of Active Directory infrastructure.
• Proficiency in managing and troubleshooting Android and macOS devices.
• Strong communication skills in English to effectively engage with our global team.

What you'll get

Joining our team means becoming part of a forward-thinking organization that values your professional development and well-being. We offer the following benefit:

• Hybrid work arrangements to provide you with flexibility and balance.