Desktop Engineer at Cimgroup

At CIM Group, we are a community-focused organization dedicated to real estate and infrastructure development. Since our founding in 1994, we have grown into a diverse team of over 900 employees working across the Americas to create sustainable, high-impact projects. We pride ourselves on building environments where people can live, work, and thrive. If you are a dedicated professional looking to make a meaningful impact, we invite you to join our team.

About the Role

We are seeking a Senior Desktop Engineer for a full-time, on-site position. In this role, you will provide high-quality, customer-focused technical support to our user community. You will be responsible for designing, installing, and maintaining technological tools across our corporate offices and managed properties. This position involves complex problem management, infrastructure support, and collaboration with senior team members to upgrade and optimize our platforms.

Key Responsibilities

• Troubleshoot, diagnose, and resolve complex operating errors escalated from tier 1 support teams.
• Install and configure software and hardware updates while ensuring all workstations remain compliant with organizational security standards.
• Manage and support audiovisual equipment, including web conferencing systems and meeting room technology, to ensure seamless collaboration.

Requirements

• A Bachelor’s degree in any discipline or an equivalent combination of professional experience.
• At least six years of experience in a client-focused, technical support role.
• Expert-level knowledge of Microsoft desktop operating systems and Microsoft Office.
• Proficiency in network fundamentals, including Cisco routers, firewalls, and DNS.
• Working knowledge of Active Directory, Windows Server, and Group Policy.
• Strong communication skills with the ability to translate technical concepts for end users.
• Experience with ServiceNow and SharePoint is highly valued.
• IT certifications such as Microsoft, Apple, ITIL, or PMI are considered a plus.
• The ability to lift up to 50 lbs and perform physical tasks like cable management under desks.

Location

This position is based in the United States.

Compensation and Benefits

We provide a comprehensive benefits program designed to support our employees both professionally and personally. Our offerings include:

• A variety of medical, dental, and vision insurance plans.
• Company-paid life and disability insurance.
• A 401(k) savings plan with a company match.
• Generous paid time off, including vacation, sick leave, holidays, and bereavement leave.
• Up to 16 weeks of paid parental leave.
• Up to 16 hours of volunteer time off.
• Ongoing professional development programs.
• Wellness programs with monthly and quarterly prizes.