Deskside Manager at Parallel Partners

Are you a seasoned IT professional looking to lead global support operations for a major client? We are seeking a dedicated Deskside Manager to join our team and oversee our onsite IT support services. Our company specializes in delivering high-quality managed IT solutions, and we are looking for someone who can bridge the gap between our global delivery teams and our client leadership to ensure excellence in every interaction.

What you bring

As a Senior Deskside Manager, you will serve as the primary link for a global account, ensuring that our technical teams meet strict performance standards. This is a full-time role based 100% onsite in Warren, NJ. Your primary responsibilities include the following:

• Leading and managing deskside support teams across multiple regions to ensure standardized service delivery.
• Monitoring and reporting on performance metrics, including SLA compliance and incident trends, to maintain high service quality.
• Driving process improvement initiatives to optimize workflows and enhance the overall user experience.

Requirements

We are looking for a candidate who possesses deep expertise in IT Support, Incident Management, and Change Management. You should have a proven track record working on the Managed Service Provider side, as this experience is essential for success in our environment. Strong communication skills in English are required, as you will be the main point of contact for client leadership. We value individuals who are proactive, detail-oriented, and capable of managing complex governance and reporting tasks with precision.

What we offer

We provide a collaborative environment where your leadership directly impacts our global service standards. While we do not offer health insurance, we support our staff through a professional atmosphere focused on operational excellence. Our team members benefit from:

• The opportunity to manage high-level, global IT operations.
• Direct involvement in governance and strategic client communication.
• Exposure to large-scale hardware and software deployment projects.

How to Apply

If you are ready to take on this leadership challenge and help us drive our IT support services to the next level, we would love to hear from you. Please submit your application to be considered for this position, and we look forward to reviewing your experience and discussing how you can contribute to our team.