Deployment Engineering Lead at Oso

Major technology companies like Stripe and AWS have proven that if a service is not central to your unique value, you should offload it. Yet, almost every engineering team still builds and rebuilds authorization from scratch. We are here to change that. Our mission is to make authorization as standard and reliable as using a database, effectively building a massive new market. With thousands of customers ranging from startups to Fortune 500 companies like Duolingo and Wayfair, we are well-capitalized and ready to scale.

The role

We are looking for a Deployment Engineering Lead to join us in a full-time, on-site capacity within the United States. This is a high-impact leadership position for an experienced professional who understands the intersection of engineering, customer success, and growth. You will be instrumental in guiding our customers through their journey with our platform, ensuring they reach production quickly and find long-term success.

Core responsibilities

• Drive speed to production: You will develop and refine a strategy for forward-deployed engineering that ensures our customers have a world-class experience while getting their systems up and running as quickly as possible.
• Cultivate customer success: You will own the post-production relationship, identifying expansion opportunities and ensuring our renewal rates remain high by proactively addressing customer needs.
• Build and mentor the team: You will be responsible for recruiting and leading a high-performing team of customer success managers, technical program managers, and forward-deployed engineers who are dedicated to our users.

Skills and experience

To succeed in this role, you should have a strong background in technical, customer-facing environments. We are looking for someone who brings the following qualifications:

• Proven experience in technical roles such as pre-sales or post-sales for complex, highly technical products.
• A track record of scaling a team from the ground up in a fast-paced, competitive environment.
• Experience managing professional services and owning both customer relationships and a P&L.
• A history of running complex technical projects and collaborating with engineering teams to deliver features that provide significant value to customers.
• Experience working in a startup environment where you have navigated high levels of ambiguity.
• Fluency in English.

Compensation and benefits

We believe in rewarding our team members for their contributions to our mission. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance.
• Equity compensation to ensure you share in our growth.
• Unlimited vacation and paid time off.
• Flexible working hours and remote work options.
• Maternity and paternity leave.
• A dedicated mental wellness budget.
• Regular company retreats and team-building events.

How to apply

If you are an ambitious leader who is passionate about solving complex authorization challenges and helping customers win, we would love to hear from you. Please submit your application to be considered for this role and join us as we define the future of the authorization market.