Data Operations Analyst at Employer Direct Healthcare

About Employer Direct Healthcare

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded! 

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time. 

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

Data Operations Analyst

In this position, you will act as a bridge between business problems and technology solutions specifically in the realm of Data. You will work as a liaison between the business units and IT Data Operations team by identifying customer needs and translating those needs into workable solutions.  This position will provide support within the Data Operations department across their various goals, initiatives, projects, and day to day functions. Key responsibilities will be helping develop scalable processes, ensuring adherence to operational standards, and helping enhance data operational framework and documentation.

Location: Dallas, Texas | Onsite | Hybrid Optional After Onboarding

Responsibilities:

• Establish and maintain strong relationships with external clients, Implementations and Client Success teams to seamlessly onboard and support our book of business.
• Primary point of contact (internal & external) for data operational projects related to product development, new partnerships, or other ad hoc projects.
• Management and QA of all project deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
• Use analytical and technical proficiency to efficiently guide the team through the implementation process - assessing business and implementation risks, troubleshooting complex issues, managing internal resources to resolve product and integration issues, and ensuring our client's success in reaching their objectives.
• Developing implementation plans and be accountable for informing and advising client stakeholders and internal stakeholders of planning and progress.
• Develop functional requirements for new and existing system, data loads, jobs, reports and processes.
• Translate data requests from internal customers involving ambiguity into actionable tasks for developers.
• Gather and document business requirements, system flows, data flow, data dependencies and functional requirements for any projects presented to the team.
• Facilitate requirements gathering sessions, solution analysis, and project kickoffs along with other Agile ceremonies.
• Manage inbound request queue, prioritize requests, and communicate with stakeholders on timely updates; Assist with special projects as requested.
• Support IT team governance, audit, and control process in means of data documentation of solution, requirements, credentials, and processes.
• Demonstrate technical leadership and exerts influence outside of immediate team.
• Integrate technical expertise and business understanding to create superior solutions for clients.

Requirements:

• Bachelor’s degree in IT preferred. Equivalent combination of education and experience may be substituted in lieu of degree.
• Has 3 - 5 years of proven working experience as a Business Systems Analyst, Business Analyst.
• Thorough experience with agile scrum methodologies and running ceremonies independently.
• Experience working with Agile Project Management tools (JIRA, Rally, VersionOne, etc.).
• Technical expertise regarding requirements gathering, process engineering, technical documentation.
• SQL knowledge preferred but not required.
• Demonstrate strong organization skills and detail oriented.
• Experience in Healthcare Industry is preferred.
• Ability to self-motivate and meet deadlines.
• Intense desire to learn and grow within their career.
• Ability to maintain confidentiality regarding member PHI data.
• Strong communication and interpersonal skills.

 Benefits

Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.