Customer Support Technician at indigitall

At Indigitall, we have built a sophisticated communication automation platform that is trusted by a wide range of prestigious organizations. Our team currently consists of over 50 professionals, and we are actively scaling our product offerings and client base. As we pursue our goal of becoming the premier provider of marketing automation solutions across Europe and Latin America, we are looking for a dedicated Customer Support Technician to join our growing technical team.

Key outcomes

• Serve as a primary point of contact for our clients, acting as a bridge between our sales department and various internal technology teams.
• Guide new clients through the integration process to ensure they derive maximum value from our platform.
• Analyze, troubleshoot, and resolve technical incidents occurring within our production environment.
• Maintain clear reporting on identified issues to support ongoing platform stability.

Requirements

• Proven experience working as a Level 2 Support Technician.
• Strong proficiency in SQL for database operations.
• Comfortable working within a Linux environment using the terminal.
• Ability to interpret and analyze server, application, and web logs.
• Fluency in English.
• A collaborative mindset with the ability to balance the need for robust solutions with the speed required for rapid deployment.
• A proactive approach to monitoring key performance metrics to detect and address issues early.

Preferred qualifications

• Prior experience managing direct user interactions.
• The ability to read and understand code developed by other team members.
• A creative perspective on identifying and defining improvements for our platform.

Benefits

• The opportunity to work with our own proprietary product.
• Full flexibility with 100% remote work.
• Access to continuous training programs across various technologies.
• Company-provided English classes.
• Opportunities to represent our team at industry technology events.

How to apply

If you are eager to grow your career and contribute to our mission, we invite you to submit your application to join our technical team. We look forward to reviewing your background and discussing how your skills align with our goals.