Customer Support Supervisor at Becosoft

Are you ready to take the lead in delivering top-tier service? At Becosoft, we are a rapidly growing 360° IT provider based in Temse, specializing in ERP, POS, and e-commerce solutions for the retail and wholesale sectors. As part of the Canadian Arcadea Group, we blend innovative technology with a customer-first mindset. We are currently scaling our international presence and are looking for a talented leader to help shape our future.

Role at a glance

We are seeking a Senior Customer Support Supervisor to join our team on a full-time basis. This is a hybrid role based in Belgium, where you will oversee our support operations, manage external partnerships, and ensure our internal team delivers consistent, high-quality service.

Your impact

• Take charge of our telephony environment by managing call flows and analyzing performance data.
• Act as the primary point of contact for our external helpdesk partners to ensure service levels are consistently met.
• Drive performance management by coaching the team, monitoring KPIs, and ensuring all customer-focused SLAs are strictly followed.

What you'll need

You should be a proactive problem solver with a strong background in customer success or support environments. We are looking for someone who brings the following:

• Proven experience in a senior customer-facing role.
• Excellent organizational skills and the ability to communicate effectively in both Dutch and English.
• A genuine interest in the retail or wholesale industries.
• A sharp eye for managing knowledge bases and internal processes.

Perks and compensation

We offer a dynamic, innovative environment where your work has a direct impact on our growth. Our benefits package includes:

• Medical insurance to support your well-being.
• Flexible hours to help you maintain a healthy work-life balance.
• Hybrid work options for greater flexibility.
• Paid time off to recharge.