Marco Polo
Customer Support Specialist
40k - 40k USD
Remote
Part Time
#Customer Support
#Video
#Mobile
#Customer Service
#Communication Skills
#Product
#Feedback
Marco Polo is looking for a Customer Support Specialist
Part TimeSeniorRemoteCustomer SupportVideoMobileCustomer ServiceCommunication SkillsProductFeedbackEnglishRemote workFlexible hoursDistributed team
40k - 40k USD per year
Marco Polo is a video chat app created for one simple and significant purpose—to help people feel close.
At Marco Polo, we take pride in providing a joyful customer service experience. When members of our Marco Polo community have questions or need assistance with using our products and services, we take care of them well. We’re currently seeking a part-time Customer Support Specialist who is warm, personable, reliable, ready to listen, and eager to help people get the most out of our mobile app, Marco Polo. We are also expanding who Marco Polo serves, and will be launching to business customers this year.
In this position, you will:
Ideally, you have:
What you will get from us:
Does this sound interesting to you? If so, then we'd love to hear from you. We care deeply about diversity and inclusion at Marco Polo. If you’re on the fence about whether you’re a fit, go ahead and apply! Each application is reviewed by a real, live human who understands that each candidate’s unique lived experience is more valuable than buzzwords on a resume.
A note about our interview process:
We’re all for using AI to boost productivity in our roles at Marco Polo, but ask that you keep it out of your application and interview process. We want to get to know you—your skills, experiences, and ideas—without AI in the mix.
A bit about us:
Marco Polo is a private video chat for your real relationships - not the entire world. Our video chat app allows you to send a video message at your convenience, and your friend or family member can send one back whenever convenient for them. With millions of people already benefiting from using Marco Polo to nurture their relationships, we’re proving that we can reject harmful business practices and build products that are good for you.
In June 2020, we launched Marco Polo Plus, a subscription plan that offers a premium experience. Plus delivers on our promise to monetize without ads or selling user data. We continue to have a free product as well to best serve our entire community.
Though our backgrounds are diverse, we share a belief—lives flourish when people feel close. That common inspiration keeps us aligned with our purpose as a team, which is spread across the US and Canada.
The distance doesn't slow us down. We keep the engine humming from our homes, co-working spaces, and coffee shops—connecting with regular Zoom calls. Whether collaborating through Slack, video calls, or of course Marco Polo, our team knows how to keep connected—it’s what we do best!
We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We can add teammates from anywhere in the US.
Authenticity, not AI:
We’re all for using AI to boost productivity in our roles at Marco Polo, but ask that you keep it out of your application and interview process. We want to get to know you—your skills, experiences, and ideas—without AI in the mix.
#LI-Remote
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