Customer Support Specialist at WellSaid

Welcome to WellSaid Labs, the premier AI voiceover studio designed for enterprise and professional applications. We take pride in building AI technology that is both ethical and responsible. By combining carefully selected voice talent with our own proprietary models, we create ultra-realistic voices that help the world’s most recognizable brands connect with their audiences. We are currently looking for a dedicated professional to join our team and help us deliver an exceptional experience to our users.

What is this role?

We are seeking a Customer Support Specialist to join us on a part-time, remote basis. This is a mid-level position requiring approximately 24 months of experience. You will serve as a primary point of contact for our users, helping them navigate our platform and resolve technical challenges. This is a short-term contract role scheduled to run through September 1, 2026, though there is potential for this to evolve into a full-time position depending on business needs and how well we work together. We are specifically looking for someone based in the Eastern Time zone to help us maintain our support coverage.

What will you do?

• Provide timely and professional assistance to our customers through email and live chat channels.
• Troubleshoot technical issues by asking insightful questions and guiding users toward effective solutions.
• Act as a product expert who educates customers on our latest features, best practices, and capabilities while collaborating with our internal teams to improve the overall user experience.

What makes you a great fit?

You are a natural problem solver who enjoys helping others and has a strong desire to learn. To succeed in this role, you should have a solid foundation in customer experience and be comfortable working in a fast-paced environment. We value candidates who possess the following qualities and skills:

• Strong written and verbal communication skills in English.
• Proven experience using support tools such as Zendesk, HubSpot, Google Workspace, Notion, and Slack.
• A self-starter mindset with the ability to manage multiple priorities independently.
• A track record of identifying process improvements and advocating for customer needs.
• A genuine curiosity for technology and a passion for AI-driven solutions.

What's in it for you?

Joining our team means working with a collaborative group at a rapidly growing company in the AI space. We offer the following perks:

• Remote work flexibility.
• Flexible hours to help you balance your professional and personal life.
• The potential to transition into a full-time role with a comprehensive benefits package once the contract period concludes.