SurePay

Customer Support Specialist

Netherlands

Hybrid

Full Time

#Customer Support

#Business Operations

#Excel

#API

#Jira

#HubSpot

#Confluence

SurePay is looking for a Customer Support Specialist

Full Time Junior Hybrid Netherlands Customer Support Business Operations Excel API Jira HubSpot Confluence English Hybrid work Flexible hours Paid time off

Are you looking to be the steady hand in a fast-moving scale-up? At SurePay, we are the team behind the IBAN-Name Check, the green check mark in banking apps that confirms payments are going to the right person. We have processed over 10 billion checks, helping to stop fraud for more than 200 banks and 300 corporates across Europe. As we continue to grow, we are looking for a Customer Support Specialist to join our hybrid team in the Netherlands and help us maintain the high standard of service our users rely on every day.

What you'll be doing

Act as the primary point of contact for our support desk, resolving customer inquiries with speed, accuracy, and a personal touch.
Monitor system alerts, investigate potential issues, and flag technical concerns to the appropriate teams.
Contribute to our business operations by assisting with tasks like certificate management, RFP responses, and internal process improvements.

What you'll bring

We are looking for someone who enjoys solving technical puzzles and is eager to learn how a fintech company operates behind the scenes. You should be organized, proactive, and comfortable taking ownership of your work. To be successful in this role, you will need:

Strong communication skills in English.
Proficiency in Excel and a solid understanding of APIs.
Prior experience in a B2B customer support, service desk, or business operations environment.
Familiarity with tools such as Jira, HubSpot, or Confluence.
A structured, problem-solving mindset that allows you to spot issues before they escalate.

What you'll get

We offer a supportive environment where your contributions make an impact from day one. Your benefits package includes:

Hybrid work setup with flexible hours.
Generous paid time off.
A fast-paced, diverse workplace with over 30 nationalities and a flat organizational structure.
Access to the tools you need to succeed, including a MacBook Pro and an iPhone.

SurePay

4 views

0 applied

Company Size

51-100

Markets

Financial Services

Payments

Technology

Visit SurePay

Share this job

Copy Permalink

Open roles at SurePay

SurePay

Customer Success Manager

Netherlands

Hybrid

Full Time

#Fintech

#Payments

#SaaS

#Customer Success

#Relationship Management

#Technical Acumen

#APIs

#Communication

SurePay

Account Director Benelux

Remote

Full Time

#Business Development

#Financial Services

#Payments

#Client Management

#Growth

#Communication

#Presentation

#Negotiation

#Fintech

#SaaS

#Regulatory

#Digital Banking

#API

SurePay

Account Executive

Netherlands

97k - 124k USD

Hybrid

Full Time

#Fintech

#Payments

#Business Development

#Sales Cycle

#Consultative Selling

#HubSpot

Discover similar jobs

TheyDo

Customer Support Engineer

Remote

Full Time

#Customer Support

#SaaS

#Automation

#Intercom

#SSO

#SCIM

#SAML

#OIDC

#API

#Notion

#Slack

Spacedomemediagmbh

E-Commerce Sales Assistant

Remote

Full Time

#Sales

#Outreach

#Copywriting

#Customer Support

ScholarshipOwl

Account Executive - B2B Marketing Solutions

Remote

Full Time

#Sales

#B2B Marketing

#HubSpot

#Cold Calling

#B2B Sales

#Pipeline Management

#Discovery

#Proposal Writing

#Closing

#CRM

PeopleGrove

Automation QA Engineer

Remote

Full Time

#Engineering

#Software Testing

#Quality Assurance

#Playwright

#TypeScript

#JavaScript

#Git

#Jira

#SQL

#Claude

Blueberry Pediatrics

Health Payer Account Executive

United States

175k - 350k USD

Remote

Full Time

#Sales

#Healthcare

#Enterprise Sales

#Account Management

#Pipeline Management

#Business Development

#HubSpot

#Value Based Selling

#Prospecting

#CRM

House Rx

Director, Commercial and Marketing Operations

Remote

Full Time

#Marketing

#Healthcare

#Revenue Operations

#Salesforce

#HubSpot

#ZoomInfo

#Marketing Automation

#Revenue Forecasting

#Analytics

#GTM Strategy

#Reporting

Civitas Learning

Senior Product Manager

60k - 70k USD

Remote

Full Time

#Product

#Edtech

#AI

#Product Management

#AI ML

#LLM

#Workflow Design

#Engineering

#Jira

#Airtable

#Asana

#Confluence

Sisense

Community Manager

Remote

Contractor

#Marketing

#Community

#Reddit

#SEO

#Content Creation

#Community Management

#Jira

#GitHub

#Data Analysis

#Technical Writing

Ankorstore

People Operations Partner

Remote

Full Time

#Operations

#Payroll Management

#HR

#French

#Excel

#HRIS

#Data Quality

Readdle

Business Development Representative

Remote

Full Time

#Sales

#SaaS

#Enterprise

#Sales Navigator

#HubSpot

#Apollo

#Cold Calling

#Outreach

#LinkedIn

#MEDDIC

#Challenger

#CRM

Luscii

Technical Support Specialist

62k - 74k USD

Remote

Full Time

#Support

#Health Care

#Technical Support

#Troubleshooting

#iOS

#Android

#Salesforce

#Zendesk

#Jira

#Customer Support

Newlawbusinessmodel

Sales Development & Intake Specialist

60k - 83k USD

Remote

Full Time

#Sales

#Legal Services

#HubSpot

#Zoom

#CRM

#Lead Qualification

#Objection Handling

#Outreach

Finite State

Agent Systems Engineer, GTM & Internal Operations

United States

192k - 230k USD

Remote

Full Time

#Cyber Security

#Revenue Operations

#GTM

#SQL

#Python

#TypeScript

#Snowflake

#DBT

#Salesforce

#HubSpot

#ETL

#LLM

#API

SmartDev1

Business Development Manager

Remote

Contractor

#Business Development

#Sales

#Outbound Prospecting

#Pipeline Management

#HubSpot

#Management

#Solution Selling

Noodle

Director, University Partnerships, Technology

United States

Remote

Full Time

#Partnerships

#Sales

#B2B Sales

#HubSpot

#Salesforce

#Google Workspace

#SaaS

#CRM

Feathr

Senior Manager of Revenue Operations

United States

125k - 150k USD

Remote

Full Time

#Sales

#Revenue Operations

#SaaS

#Salesforce

#HubSpot

#Planhat

#Process Automation

#Reporting

#Cross Functional Collaboration

Chili Piper

Events Marketing Manager

CA, US

Remote

Full Time

#Marketing

#Events

#B2B SaaS

#Salesforce

#HubSpot

#Event Management

#Landing Pages

#Email Automation

#Vendor Management

#Cross Functional Collaboration

#Performance Tracking

#CRM Tools

Help Scout

Staff Product Engineer

Remote

Full Time

#Engineering

#AI

#Customer Support

#JavaScript

#TypeScript

#React

#Kotlin

#Java

#PHP

#Elasticsearch

#AWS

#LLM

Cprime

Account Executive - WX (Work Transformation)

Remote

Full Time

#Sales

#Consulting

#Salesforce

#Gong

#Jira

#Confluence

#Agile

#ITSM

#Digital

#Management

DataHub

Customer Centric Engineer

Remote

Full Time

#Engineering

#Data Platform

#Customer Support

#Python

#SQL

#React

#TypeScript

#JavaScript

#Snowflake

#BigQuery

#DBT

#Airflow

#Kubernetes

#Docker

#AWS

#Azure

#GCP

Your dream job awaits.

Explore exciting opportunities, connect with top employers, and ignite your career.

Explore Jobs

Related Resources

Excel Salary Guide

Compensation data for Excel roles

Excel Job Market

Hiring trends and demand for Excel

Customer Support Specialist at SurePay