Customer Support Specialist
Hybrid
Full Time
#Support
#Fintech
#Customer Service
#CRM
#Ticketing Systems
#Problem Solving
#Communication
#Time Management
Are you ready to help us change the way the world does business? At Candex, we are a fast-growing global fintech company that simplifies purchasing for the world's largest enterprises. We have raised over $85 million from top-tier investors like Goldman Sachs and JP Morgan, and we are currently recognized in the ProcureTech 100 for our innovation. We are looking for an ambitious, energetic person to join our team and help us continue our mission of revolutionizing how companies engage and pay their suppliers.
Role at a glance
We are seeking a Junior Customer Support Specialist to join our team on a full-time basis. This is a hybrid role based in Canada, requiring you to work from our office in Toronto's financial district two days per week. You will be the go-to person for guiding users through our platform, resolving queries, and ensuring our clients have a seamless experience.
Your impact
- Manage the end-to-end support process by responding to inquiries via ticketing systems, email, live chat, and phone.
- Drive user adoption by onboarding new clients and guiding them through our platform features.
- Act as a product advocate by identifying common issues, suggesting process improvements, and sharing valuable user feedback with our internal teams.
What you'll need
- Previous experience in a customer support role, ideally within the fintech or hi-tech sectors.
- Fluency in English is required, and proficiency in additional languages is a significant plus.
- Practical experience using CRM and ticketing systems to manage workflows.
- Strong problem-solving skills, high attention to detail, and the ability to thrive in a fast-paced environment.
- A tech-savvy mindset with the ability to learn new systems quickly.
- Availability for occasional business travel, typically once or twice per year.
Perks and compensation
- Unlimited vacation time to help you recharge.
- Flexible working hours to support your work-life balance.
- Comprehensive medical insurance coverage.
- A dedicated budget to help you build your ideal home office.
- Regular team-building off-sites and company outings.
Equal Opportunity Employer
We know that talented people sometimes hesitate to apply if they do not meet every single requirement. If this role excites you, we strongly encourage you to reach out. We are committed to building a diverse and inclusive workplace where skills and potential take center stage. We celebrate candidates from all backgrounds and look forward to hearing from you.
