Customer Support Specialist at MaticRobots

M
MaticRobots

Customer Support Specialist

us flag
United States

On-site

Full Time

#Customer Experience

#Problem Solving

#Ticketing

#Customer Support

#Detail Oriented

MaticRobots is looking for a Customer Support Specialist

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At Matic, we are working to give people back the time they lose to household chores by building advanced home robotics. Our flagship product is a floor-cleaning robot that utilizes spatial AI, real-time 3D mapping, and on-device processing to navigate homes safely while keeping user data private. We are looking for a dedicated Customer Support Specialist to join our collaborative, on-site team in the United States and help us deliver a top-tier experience as we scale our operations.

Responsibilities

  • Provide empathetic, clear, and prompt support to customers across email, chat, and phone channels.
  • Take full ownership of support tickets from the initial inquiry through to a confirmed resolution.
  • Work closely with our engineering and product teams to troubleshoot technical issues and coordinate necessary repairs.
  • Identify recurring product trends or process bottlenecks by analyzing support data and providing actionable feedback.
  • Develop and manage internal knowledge bases and FAQ resources to help customers find answers quickly.
  • Refine our support workflows to ensure our systems remain efficient as our customer base grows.

Must-haves

  • At least 2 years of professional experience in a customer support or success role, preferably within a fast-paced startup environment.
  • Strong problem-solving skills and a proactive approach to resolving complex issues.
  • Proficiency with ticketing platforms and support software.
  • Exceptional attention to detail and a high level of personal accountability.
  • The ability to communicate effectively in English while working cross-functionally with both technical and non-technical teams.
  • A comfortable, hands-on attitude toward working in a startup atmosphere.

Nice-to-haves

  • A genuine passion for diagnosing technical challenges and learning new systems.
  • A strong desire to grow your skills outside of your immediate comfort zone.
  • A high level of maturity and pride in delivering high-quality work.
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MaticRobots

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M
MaticRobots

Customer Support Specialist

us flag
United States

On-site

Full Time

#Customer Experience

#Problem Solving

#Ticketing

#Customer Support

#Detail Oriented

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