M
MaticRobots
Customer Support Specialist
On-site
Full Time
#Customer Experience
#Problem Solving
#Ticketing
#Customer Support
#Detail Oriented
MaticRobots is looking for a Customer Support Specialist
Full TimeMid-LevelOn-siteUnited StatesCustomer ExperienceProblem SolvingTicketingCustomer SupportDetail OrientedEnglish
At Matic, we are working to give people back the time they lose to household chores by building advanced home robotics. Our flagship product is a floor-cleaning robot that utilizes spatial AI, real-time 3D mapping, and on-device processing to navigate homes safely while keeping user data private. We are looking for a dedicated Customer Support Specialist to join our collaborative, on-site team in the United States and help us deliver a top-tier experience as we scale our operations.
Responsibilities
- Provide empathetic, clear, and prompt support to customers across email, chat, and phone channels.
- Take full ownership of support tickets from the initial inquiry through to a confirmed resolution.
- Work closely with our engineering and product teams to troubleshoot technical issues and coordinate necessary repairs.
- Identify recurring product trends or process bottlenecks by analyzing support data and providing actionable feedback.
- Develop and manage internal knowledge bases and FAQ resources to help customers find answers quickly.
- Refine our support workflows to ensure our systems remain efficient as our customer base grows.
Must-haves
- At least 2 years of professional experience in a customer support or success role, preferably within a fast-paced startup environment.
- Strong problem-solving skills and a proactive approach to resolving complex issues.
- Proficiency with ticketing platforms and support software.
- Exceptional attention to detail and a high level of personal accountability.
- The ability to communicate effectively in English while working cross-functionally with both technical and non-technical teams.
- A comfortable, hands-on attitude toward working in a startup atmosphere.
Nice-to-haves
- A genuine passion for diagnosing technical challenges and learning new systems.
- A strong desire to grow your skills outside of your immediate comfort zone.
- A high level of maturity and pride in delivering high-quality work.
M
MaticRobots
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