Customer Support Specialist at Keep

At Keep, we started with a simple but powerful question. We wanted to know why the banking experience had not kept pace with the rapid evolution of modern technology. This curiosity fuels our mission to reshape the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, ranging from credit cards and deposit accounts to currency conversion and revenue financing. Our team is composed of seasoned global startup veterans who have successfully scaled companies, and we are backed by leading venture capitalists in the fintech sector. As we continue to grow, we are looking for a dedicated Customer Support Specialist to join our fully remote team.

Key outcomes

• Provide timely and helpful assistance to customers through various channels, including email, chat, and phone.
• Resolve customer inquiries and issues with efficiency, care, and a focus on high-quality service.
• Guide customers through our product features and functionalities by offering comprehensive training and support.
• Collaborate with cross-functional teams to ensure customer feedback is integrated into our service improvements.
• Identify technical challenges and escalate them to the appropriate internal teams to ensure a prompt resolution.
• Advocate for process enhancements that streamline interactions and elevate the overall support experience for our users.

Requirements

• One to two years of experience in a customer support role, ideally within the fintech or startup space.
• Exceptional verbal and written communication skills in English.
• Strong problem-solving abilities and the capacity to work independently with confidence.
• Proficiency with CRM systems and various modern support tools.
• A detail-oriented mindset with a consistent drive to exceed customer expectations.
• Residency in one of our supported regions, which includes countries across the Americas and the Caribbean.

Compensation

We offer a competitive package that includes equity compensation, a dedicated home office budget, and unlimited vacation time. You will also enjoy the flexibility of a fully remote work environment.

How to apply

If you are passionate about fintech and eager to help us build the next generation of banking services, we would love to hear from you. Please submit your application to begin the process, which includes an initial screening, a discussion with our Operations Lead, and a practical project presentation.