Customer Support Specialist at Wilcox + Flegel

At Wilcox + Flegel, we have been a family-owned fuel and lubricant distributor since 1952. Our mission is to provide exceptional service to our customers across the Pacific Northwest, and we take pride in fostering a stable, supportive environment where our 400 plus team members can thrive. We believe that every role is critical to our success, and we are looking for dedicated individuals who want to grow their careers with a company that truly values its people.

The role

We are looking for a Customer Support Specialist to join our team on a full-time, on-site basis. This is a junior-level position perfect for someone who is highly motivated, energetic, and eager to build long-lasting relationships with our customer base. You will be the face of our company, ensuring that our clients receive the high level of care they expect from a long-standing industry leader.

Core responsibilities

• Represent our company with professional, courteous, and respectful communication while building strong rapport with our internal and external customers.
• Manage the end-to-end customer order process, including entry into our accounting and web-based software, tracking back orders, and scheduling deliveries.
• Support our business growth by providing accurate quotes, proposals, and reports, while maintaining up-to-date customer account information.

Skills and experience

To be successful in this role, you should possess a blend of administrative expertise and a passion for service. We require the following qualifications:

• A high school diploma or equivalent, with 1 to 2 years of office and financial experience.
• Proficiency in Microsoft Office and experience working with Salesforce CRM.
• A foundational understanding of bookkeeping principles and methods.
• Excellent verbal and written communication skills, with the ability to multitask and adapt quickly in a fast-paced environment.
• A commitment to learning our product lines, including fuels, lubricants, and antifreeze.

Compensation and benefits

We believe in taking care of our team members and their families. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance, plus optional FSA and medical waive bonuses.
• Company-paid life insurance, short-term and long-term disability, and AD&D coverage.
• A 401(k) retirement plan with a generous company match.
• 120 hours of paid time off per year, plus 7 paid holidays and working holiday pay.
• Additional perks such as profit sharing, wellness program incentives, an employee fuel discount account, and a paid volunteer program.

How to apply

If you are looking for a stable, professional environment where your contributions are recognized and you have a team cheering you on, we would love to hear from you. Please submit your application to join the Wilcox + Flegel team today.