Customer Support Specialist at Wilcox + Flegel

Join Our Team as a Customer Support Specialist! 

We are seeking a highly motivated and energetic individual to join our team as a Customer Support Specialist I. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our fuel and lubricant customer base that spans across the Pacific Northwest. 

If you enjoy working in a fast-paced environment and creating long lasting relationships with customers drop in your application today! 

Wilcox + Flegel is a match for you if…

You are looking for an employer that provides not only the basics…but SO MUCH MORE. We provide competitive pay and industry leading benefits that allow you to take care of yourself and the ones that mean the most to you. Our schedules allow you to spend time with those that mean the most to you, doing the things that you enjoy. We also offer development opportunities that line up with your professional goals.

You are looking for a STABLE and professional work environment that offers opportunity for advancement across departments. Wilcox + Flegel has been a family owned fuel and lubricant distributor since 1952. Some of our 400+ team members have decades of tenure because we truly value our team members and invest in their learning and development.

You are looking for an employer that values a TEAM ENVIRONMENT. At Wilcox + Flegel, we all have a common purpose and commitment. Each of our roles is critical and contributes to the success of our organization. As a member of the team, you will be recognized and valued for your contributions, and you’ll have your teammates cheering you on and supporting you along the way!

We offer an industry leading benefits package!

• Medical, Dental, Vision, RX, Optional FSA

• Optional Medical Waive Bonus

• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D

• 401(k) with a generous company match

• Paid Time Off, 120 hours per year

• 7 Paid Holidays

• Working Holiday Pay

• Volunteer Employee Program – get paid to volunteer!

• Employee Fuel Discount Account

• Profit Sharing Program

• Wellness Program Incentives

• Recognition & Reward Program

• Team Member Referral Bonus

Position Summary:

As a Customer Support Specialist, you will be responsible for providing outstanding customer service for all internal and external customers by utilizing in-depth knowledge of company products, procedures and services resulting in uncompromising customer loyalty. Responsible to consistently role model our Core Values

Essential Position Functions and Responsibilities:

• Responsible for representing Wilcox and Flegel with professional communication and treating our customers courteously and respectfully.

• Responsible for building relationships and rapport with customers from inside the business.

• Monitors and maintains group/individual email.

• Responsible for continuously growing and/or learning product knowledge.

• Enters orders into accounting and web-based software.

• Manages customer orders and back orders using established tracking/reporting methods.

• Supports business growth initiatives by providing quotes, proposals, and reports to customers, inside and outside sales representatives.

• Generates reports as needed, internal and external.

• Proactively manages order collection using various methods such as phone, email, and web-based applications.

• Responsible for scheduling customers deliveries and providing updated ETA on orders.

• Responsible for setting up our customers admin to ensure their experience with W+F is as effortless as possible. This includes:

  • Monitoring tank monitors

  • Filing and updating customer delivery instructions

  • Resale certificates

  • Providing customer reports

  • Tracking customer orders

• Responsible for updating customer account information as needed.

• Orders office supplies.

Critical Core Competencies and Skills:

• Excellent interpersonal skills as well as verbal and written communication skill

• Must be highly organized with strong ability to multi-task

• Proficient in Microsoft Office software

• Experience in Salesforce CRM

• Able to assess competing demands and determine appropriate direction

• Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient

• Continuously pursuing knowledge growth around Fuel, lubricants, Antifreeze, and the services that Wilcox + Flegel offers our valued customers.

• Knowledge of bookkeeping principles, methods, and practices

• Ability to maintain confidentiality.
  

Minimum Education and Experience:

• High school diploma or equivalent required

• 1-2 years of office and financial experience

Preferred Education and Experience:

• Associate degree in applicable field or equivalent combination of education and experience

Licenses, Certifications and/or Registrations (note if Required or Preferred):

• NA

Equipment and Software Requirements:

• DM2-Sage

• Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Position Location/Working Conditions/Equipment

• Office Environment

Physical Requirements

• Typically sitting at desk

• Repetitive wrist, hand or finger movement

• Occasional lifting (25 lbs.)

Equipment

• Office equipment