Customer Support Specialist - Italian
Remote
Full Time
#Customer Support
#Blockchain
#Customer Service
#Cryptocurrency
#Written Communication
At Binance, we are driven by a clear mission to increase the freedom of money and accelerate the global adoption of cryptocurrency. As the world’s leading blockchain ecosystem and the largest digital-asset exchange by volume, we are building the infrastructure that powers the future of finance. We operate as a truly global organization, and we are looking for passionate individuals who want to help us shape the Web3 revolution.
The role
We are seeking a junior-level Customer Support Specialist to join our team on a full-time, remote basis. This role is essential to our expansion in Europe, where you will serve as a primary point of contact for our users. You will be responsible for maintaining our high standards of service, ensuring that every interaction reflects our commitment to quality, speed, and accuracy. Please note that this position requires flexibility, as you will be expected to work weekends, irregular hours, and night shifts.
Core responsibilities
- Manage a high volume of incoming inquiries through live chat and email to ensure user satisfaction.
- Provide comprehensive and accurate information while troubleshooting technical queries related to our platform.
- Resolve customer complaints by identifying needs, offering effective solutions, and following up to ensure a successful outcome.
Skills and experience
- At least one year of experience in a customer-facing role or a dedicated customer service position.
- Native proficiency in Italian and fluency in English, as only English CVs will be accepted for review.
- Strong technical aptitude with the ability to navigate IT systems and handle complex user queries.
- A solid understanding of the cryptocurrency and blockchain landscape.
- Exceptional written communication skills and the ability to multitask in a fast-paced environment.
Compensation and benefits
We offer a remote-first work environment that provides the flexibility to balance your professional and personal life. Our team members enjoy the opportunity to work alongside world-class talent in a flat organizational structure, with endless possibilities for career development and skill building. We are committed to supporting our employees through a culture of growth and collaboration.
How to apply
If you are ready to help us deliver exceptional support to our global community, we encourage you to submit your application. Our hiring process typically spans two to four weeks and consists of an application review, an interview, an offer, and our onboarding program. We look forward to hearing from you.
