Customer Support Intern at MaticRobots

Every year, people spend trillions of hours on household chores. At Matic, we are working to change that by revolutionizing home robotics. Our flagship product is a floor-cleaning robot that utilizes advanced spatial AI, real-time 3D mapping, and on-device neural networks to navigate homes safely and effectively. We prioritize privacy by ensuring all data processing happens locally on the robot rather than in the cloud. Our team is a collaborative group of hardworking individuals dedicated to solving complex problems that save our customers time and energy.

About the Role

We are seeking a Customer Support Intern to join our team for a three-month internship starting in the new year. This on-site role is perfect for a student or someone early in their career who wants to develop their skills in technical troubleshooting, communication, and problem-solving. You will serve as the primary point of contact for our users, managing the entire lifecycle of customer inquiries from the initial ticket to final resolution.

Key Responsibilities

• Manage customer inquiries from start to finish, ensuring every issue is tracked, updated, and resolved to the customer's total satisfaction.
• Collaborate closely with our engineering, product, and operations teams to diagnose technical problems and coordinate necessary repairs or replacements.
• Act as the voice of the customer by identifying patterns in feedback, tagging tickets accurately in our CRM, and advocating for product enhancements or process improvements.

Requirements

To be successful in this role, you should possess the following qualifications and traits:

• A completed Bachelor’s degree.
• A deep sense of empathy and a commitment to providing an exceptional, customer-centric experience.
• Strong analytical skills with the ability to identify root causes and solve complex technical issues creatively.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• A proactive mindset, a high level of attention to detail, and a willingness to take full ownership of your tasks.

Location

This position is based in the United States and requires an on-site presence.

Compensation and Benefits

The base pay for this internship ranges from $52,000 to $73,000 per year, or $25 to $35 per hour. Please note that actual compensation is determined based on your specific skills, qualifications, and experience.