Customer Support Intern
4.8k - 4.8k USD
On-site
Part Time
#Product
#Customer Support
#Ticketing Systems
#Chat
#Knowledge Base
#Hotjar
Are you ready to jumpstart your career with a company dedicated to making a positive impact on the world? At Wonderkind, we are passionate about our mission and are looking for a motivated individual to join our team as a Customer Support Intern. If you are eager to learn and want to contribute to a team that truly values user experience, we would love to meet you.
What you bring
This part-time internship is perfect for a student looking to gain hands-on experience in a professional environment. You will be based on-site in the Netherlands, working directly with our Customer Experience team to ensure our users have the best possible journey. Your primary responsibilities will include:
- Managing customer inquiries through email and chat to provide timely and professional support.
- Taking a proactive approach to address user needs and analyze ticket patterns to suggest meaningful improvements.
- Maintaining and expanding our Knowledge Base by updating existing articles and creating new content for feature releases.
Requirements
We are looking for someone who is currently pursuing or has recently finished a degree in a field like business, communications, or technology. You should have excellent written communication skills and a natural customer-focused mindset. We value candidates who are proactive, responsible, and possess a sharp eye for detail. While not required, having a basic understanding of ticketing systems, chat platforms, or tools like Hotjar is certainly a plus. You must be comfortable working in English as you collaborate with our team.
What we offer
We provide a monthly compensation of 4800 EUR for this role. Beyond the financial aspect, we are committed to your growth and offer a supportive, entrepreneurial atmosphere where you can thrive. Our benefits include:
- The opportunity to work from our vibrant office in Amsterdam.
- One day off every week dedicated to your school projects or personal research.
- Daily lunches provided for the team.
- Fun Friday afternoon drinks to unwind and connect with colleagues.
- Valuable mentorship and the chance to work on projects that have a real impact on our users.
How to Apply
If you are excited about the prospect of joining Wonderkind and growing your skills in a dynamic setting, we encourage you to reach out. We look forward to reviewing your application and potentially welcoming you to our team.
