Customer Support Intern at Maticrobots

At Matic, we are working to give people back the 2.5 trillion hours spent on household chores every year by revolutionizing home robotics. Our flagship product is an advanced floor-cleaning robot that utilizes spatial AI, real-time 3D mapping, and on-device neural networks to navigate homes safely and privately. We are a collaborative, hardworking team dedicated to building products that save our customers time and energy. We are currently looking for a Customer Support Intern to join us on-site in the United States for a three-month program starting in the new year.

What you'll be doing

• You will manage the entire lifecycle of customer inquiries, from the initial ticket to final resolution, ensuring that every issue is handled with care and follow-through.
• You will act as the primary bridge between our customers and our internal engineering and product teams, translating technical feedback into actionable insights that improve our robots.
• You will maintain our CRM by accurately tagging and tracking support requests to help us identify patterns and prevent future technical issues.

What you'll bring

• You possess a Bachelor’s degree and have a strong analytical mindset that allows you to dig into the root cause of complex problems.
• You have exceptional communication skills, with the ability to explain intricate technical concepts clearly to both customers and team members.
• You are fluent in English and demonstrate extreme attention to detail, a proactive attitude, and a genuine passion for providing a high-quality customer experience.
• You are comfortable working in a fast-paced, collaborative environment where you will learn the ins and outs of our hardware, software, and app ecosystem.

What you'll get

As an intern at Matic, you will gain hands-on experience in a cutting-edge robotics environment. You will have the opportunity to:

• Work directly with cross-functional teams, including engineering and product design.
• Develop deep expertise in technical troubleshooting and customer experience strategy.
• Contribute to the growth of a company that is actively shaping the future of home automation.