Customer Support Engineer at Speechmatics

Are you ready to help us understand every voice in the world? At Speechmatics, we are the leading experts in Speech Intelligence, using artificial intelligence and machine learning to unlock the value hidden within human speech. We work with a diverse range of global companies, providing technology that integrates seamlessly into any stack. We are looking for passionate individuals to join our team and contribute to our mission of building a workplace where every voice is heard, respected, and valued.

What you bring

As a Junior Customer Support Engineer, you will play a vital role in our full-time hybrid team based in the United Kingdom. You will be the first point of contact for our users, ensuring they receive high-quality service while gaining exposure to cloud platforms, SaaS environments, and speech recognition technology. Your core responsibilities will include:

• Providing first-level support for our product offerings and managing internal SaaS platforms.
• Triaging incoming support requests from internal and external contacts while adhering to service level agreements.
• Contributing to the continuous improvement of our support documentation, processes, and team methods.

Requirements

We are looking for an enthusiastic team player who is eager to grow into advanced technical support roles. You should possess strong logical troubleshooting skills and the ability to maintain composure under pressure. While we value technical proficiency, we are committed to mentoring you, so you do not need prior experience in speech recognition to succeed here. You should have a solid foundation in Linux, CLI scripting, RESTful APIs, and web technologies like JavaScript. Excellent verbal and written communication skills in English are essential, as is a process-driven mindset focused on efficiency and detail.

What we offer

We believe in putting our people first and providing the tools you need to thrive. Beyond a supportive environment that encourages professional development, we offer a comprehensive package of perks to ensure your well-being:

• Hybrid work model with a dedicated home office budget.
• Medical and dental insurance coverage.
• 401k retirement planning.
• Generous paid time off.
• Flexible working hours to help you maintain a healthy balance.

How to Apply

If you are excited about our mission and want to grow your career with a team that values innovation and diversity, we would love to hear from you. Please reach out to start a conversation about how you can contribute to our journey. We encourage you to apply even if you do not feel you meet every single requirement, as we are always looking for amazing people to join our community.