Customer Support Engineer at Run-alloy

At Alloy Automation, we are doing much more than just building software. We are crafting the essential integration infrastructure that powers everything from ambitious startups to Fortune 500 giants. Companies like Burberry, Amazon, and Best Buy trust our platform to manage their integrations at scale, and our engineering team is at the heart of that success. When you join us, you are not just filling a seat. You are joining a team where you will do the best work of your career, directly impacting the daily operations of tens of thousands of users who rely on our tools to keep their businesses running smoothly.

The opportunity

We are looking for a Senior Customer Support Engineer to join our team in a full-time, remote capacity. This role is the bridge between our technology and our users. You will be the technical expert who ensures our customers have a seamless experience, acting as a vital partner to our Customer Success, Engineering, and Product teams. By diving deep into our platform to resolve complex issues and identifying the root causes of bugs, you will play a key role in shaping our product roadmap and ensuring our infrastructure remains world-class.

A day in the life

• You will spend your time actively debugging and troubleshooting production systems to resolve customer issues, ensuring that our integrations remain reliable and efficient.
• You will collaborate closely with our engineering and product teams to translate the feedback you gather from customers into actionable features that influence our future development.
• You will maintain clear, proactive communication with our users, keeping them informed while documenting solutions to help build a robust knowledge base for the entire company.

Who you are

You are a seasoned engineer with over 3 years of experience, ideally within a SaaS or technical support environment. You are comfortable writing code every single day and possess a strong technical foundation that allows you to solve complex problems with ease. Your profile includes:

• Deep proficiency in JavaScript, including both frontend and backend development.
• Hands-on experience with React, TypeScript, NodeJS, MongoDB, and AWS.
• A solid understanding of third-party APIs, databases, and authentication mechanisms.
• Excellent verbal and written communication skills in English, with the ability to explain technical concepts to anyone.
• A customer-centric mindset and a collaborative spirit, as you will be working across teams to drive continuous improvement.

Why you'll love it here

We believe in empowering our team to do their best work from wherever they feel most productive. As a member of our remote-first organization, you will enjoy the flexibility of remote work while being part of a high-growth, YC-backed company that values your input and professional growth. You will have the opportunity to influence our trajectory and see the direct impact of your technical contributions on some of the world's largest brands.