Customer Support Ecommerce Specialist at JumpSeller

At Jumpseller, we provide a robust e-commerce platform that helps fast-growing businesses manage everything from orders and shipping to multi-channel sales. We have spent over a decade building a global, multicultural team that operates with a startup mindset, and we are currently looking for a dedicated Customer Support Ecommerce Specialist to join our remote-friendly team.

Responsibilities

• Assist our merchants in setting up their online stores and resolving technical inquiries.
• Manage a high volume of email correspondence, aiming to handle over 75 inquiries daily once fully onboarded.
• Act as a vital bridge between our merchant base and our internal design and development teams by documenting and prioritizing technical issues.
• Create and maintain documentation to automate responses for common merchant questions.
• Evaluate the usability of our platform features and provide actionable feedback to improve the user experience.
• Maintain a high level of ownership over your tasks and support outcomes.

Must-haves

• Proven professional experience in a Customer Support role.
• Strong empathy and a genuine passion for solving complex problems for others.
• Advanced computer literacy and a background in managing online stores, blogs, or marketing initiatives.
• Fluency in both English and Spanish to communicate effectively with our global merchant base.
• Excellent written and verbal communication skills.
• Availability to work a 40-hour week, including occasional weekend shifts on a rotating basis.
• The ability to visit our office in Providencia, Santiago de Chile, on an occasional basis.

Nice-to-haves

• A bachelor or master degree in a relevant field.
• Prior experience working with the Jumpseller platform or other e-commerce solutions.
• Technical proficiency in HTML.

Benefits

• Fully remote work environment.
• Competitive pay supplemented by monthly performance-based bonuses.
• An informal, collaborative company culture focused on the global market.
• Hardware provided, including a MacBook and a 27-inch external monitor.

Recruitment Process

We review every application we receive. Our process includes an introductory 30-minute interview, a brief case study for top candidates, and a final 45 to 60-minute interview to discuss your work and achievements. We aim to extend an offer by late October or early November, and we ensure that every applicant receives notification regarding their status.