Customer Support Ecommerce Specialist at Jumpseller

At Jumpseller, we empower fast-growing businesses by simplifying the complexities of online commerce. Our platform serves as the backbone for merchants managing everything from inventory and orders to shipping and customer engagement across multiple sales channels. With over a decade of experience, we maintain a vibrant, startup-like culture where every team member has a voice and significant room to grow. We are a multicultural team with offices in Santiago and Porto, and we are looking for a dedicated professional to help us provide world-class support to our global merchant base.

Role at a glance

We are seeking a Customer Support Ecommerce Specialist to join our team in a full-time, mid-level capacity. This is a remote position, though we would love for you to visit our office in Providencia, Santiago de Chile, occasionally. You will work a 40-hour week, primarily handling email inquiries between 8:00 am and 8:00 pm Chile Time, with a rotating schedule that includes one weekend every six weeks.

Your impact

• Provide expert guidance to merchants as they set up their stores and resolve complex e-commerce challenges.
• Act as a vital bridge between our users and our internal design and development teams by documenting and prioritizing technical issues.
• Improve our support efficiency by creating documentation and automating responses for frequently asked questions.

What you'll need

• Proven professional experience in customer support and a passion for solving problems with empathy.
• Strong technical aptitude, including advanced computer skills and the ability to navigate online store management.
• Fluency in both English and Spanish to communicate effectively with our diverse merchant community.
• A resourceful mindset, excellent teamwork skills, and a knack for clear, concise communication.
• Bonus points if you have experience with HTML or previous work with e-commerce platforms.

Perks and compensation

• Flexible remote work arrangements.
• Competitive pay supplemented by monthly performance-based bonuses.
• A relaxed, informal work environment focused on the global market.
• High-quality equipment, including a MacBook and a 27-inch external monitor.