Customer Support Associate
On-site
Full Time
#Support
#Customer Support
#Technical Knowledge
#Problem Solving
#Communication
#Documentation
At Supercharge, we are passionate about building exceptional digital products that make a real impact. Our journey began in Budapest, which remains the vibrant heart of our operations and the home of our headquarters. We are a team of over 200 talented individuals who thrive on collaboration, creativity, and delivering top-tier solutions for our clients. If you are someone who finds joy in solving problems and making a positive difference in a user's day, we would love for you to join our growing family.
About the Role
We are looking for a Customer Support Associate to join our team on a full-time basis. In this role, you will be the primary point of contact for our customers, ensuring they receive professional and timely assistance across various communication channels. You will play a vital role in maintaining our high standards of service while helping us refine our internal knowledge base.
Key Responsibilities
- Manage customer inquiries via phone, email, and chat, ensuring every interaction is handled professionally and documented accurately.
- Troubleshoot a variety of technical and operational issues, escalating more complex cases to our specialized teams when necessary.
- Contribute to the maintenance and improvement of our customer service knowledge base to ensure our information remains current and helpful.
Requirements
To be successful in this position, you should bring a blend of technical aptitude and a genuine desire to help others. We value the following qualifications:
- Strong problem-solving skills and the ability to troubleshoot technical challenges effectively.
- Excellent written and verbal English communication skills.
- A high level of organization and a talent for clear documentation.
- Familiarity with customer service software, paired with a willingness to learn new tools.
- The ability to work independently and as part of a collaborative team in a fast-paced environment.
- Flexibility to work on rotational shifts, which include nights, weekends, and holidays.
- Previous experience in a customer support role is considered an advantage.
Location
This position is based on-site in our award-winning office in Hungary.
Compensation and Benefits
We are committed to your professional growth and personal well-being. By joining our team, you will have access to a variety of benefits designed to support you:
- Comprehensive medical insurance to keep you healthy.
- Life insurance for your peace of mind.
- Access to an employee assistance program.
- Generous paid time off.
- Flexible hours to help you maintain a healthy work-life balance.
