Griffin

Customer Support Associate

Hybrid

Full Time

#Customer Support

#Fintech

#Banking

#Problem Solving

#Written Communication

#Verbal Communication

#Empathy

#Software

#Documentation

#Collaboration

Griffin is looking for a Customer Support Associate

Full Time Junior Hybrid Customer Support Fintech Banking Problem Solving Written Communication Verbal Communication Empathy Software Documentation Collaboration English Flexible hours Remote work Hybrid work Home office budget Stock options Medical insurance

We are Griffin, a fully regulated bank and technology platform designed for companies that want to build and launch their own financial products. We are looking for a Customer Support Associate to join our growing team and help us set a new standard for customer experience in the banking industry.

Responsibilities

Act as the primary point of contact for our customers, troubleshooting issues and helping them navigate our products effectively.
Deliver prompt, high-quality support across multiple channels while keeping users updated on the status of their requests.
Develop and maintain internal knowledge base articles and external support documentation.
Represent the voice of the customer internally, advocating for improvements to our products, processes, and communications.

Must-haves

Prior experience in a customer support role, ideally within the fintech or banking sectors.
A proven ability to solve complex problems while maintaining a focus on positive customer outcomes.
Exceptional written and verbal communication skills, with a genuine passion for writing clear and readable documentation.
Strong empathy and a desire to provide meaningful, supportive assistance to our users.
Comfortable learning and adopting new software tools for collaboration and documentation.
A flexible, supportive mindset suited for a high-trust, hybrid-remote environment.

Benefits

Flexible working hours and a remote-friendly culture.
Support for your home office setup.
Stock options.
Private medical insurance.
Life insurance.

Griffin

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Customer Support Associate at Griffin