Customer Support Associate & Researcher - SSL at GoDaddy

Location Details: Romania - Remote; Serbia - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Shift: Late afternoon and Night shift (8 hour set shift between 2pm until 8am)

What you'll get to do...

The Secure Certificate Services department is the voice behind SSL Certificates being issued by GoDaddy and Starfield Technologies. We’re looking for an Associate for the Secure Certificate Services department at GoDaddy who is passionate about building brilliant customer service experiences for our customers. As an Associate, you will gain knowledge of the certificate validation process while assisting both internal and external customers with the validation and installation of certificates. You can be an integral part in making GoDaddy the #1 SSL provider in the world!

• Research components of all types of SSL certificate requests to obtain the proofs required to issue the certificate and assure secure repository of relevant data/documentation that meets company requirements for auditing and review
• Review customer documents to determine validity and applicability to the certificate requests
• Lead customers through the request and validation process required to issue their SSL certificates with the ability to explain SSL certificate policies and procedures to customers in a clear and positive manner via calls, chats and emails
• Be a certificate product expert, synthesizing insights from the market with customers’ needs and policy requirements
• Maintain department goals and performance standards
• Be confident in phone and chat conversations with both internal and external customers

Your experience should include...

• Knowledge of SSL product and industry, as well as PKI processes and terminology is helpful
• Track-record of delivering results and increasing responsibility in a fast-paced, fluid environment
• Outstanding written and verbal communications skills, be detail oriented and a self-starter
• Enjoy working in a fast-paced, high-output, time sensitive environment
• Excellent organizational, prioritization and multitasking skills with a high attention to detail
• Fluency in English (written and spoken)

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our fullEEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.